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Summary of reviewsThe Ancient Gatehouse & Rugantino Restaurant, situated in the picturesque heart of Wells, offers guests a truly unique lodging experience steeped in historical charm. The location across from the magnificent Wells Cathedral and adjacent to Bishop’s Palace ensures breathtaking views and easy access to the town's attractions, shops and dining options. Guests consistently praise this central yet serene setting, lauding the hotel’s architectural charm and the warm, welcoming environment fostered by friendly and attentive staff.
Breakfast at the hotel receives high marks for its quality and service with a variety of well-cooked and delicious options available, including both full English and continental styles. The pleasant ambiance of the breakfast room, often with views of the Cathedral, further enhances the experience. Though a few guests found the breakfast slightly overpriced, the overall sentiment remains favorable.
The dining experience at the in-house Rugantino Restaurant is a standout feature, particularly noted for its superb Italian cuisine, excellent service and memorable ambiance. Guests enjoy a wide menu selection, including standout dishes like pasta and calamari and appreciate dining options both indoors and on the charming outdoor patio. Despite occasional closures, the restaurant is a consistent favorite among guests.
Rooms at The Ancient Gatehouse are characterized by their unique and charming decor with elements like four-poster beds and tasteful furnishings adding to the historical allure. Most rooms offer stunning views of Wells Cathedral, although some guests noted minor issues such as smaller room sizes and the need for updates. Nevertheless, the excellent facilities, including powerful showers and modern bathrooms, ensure a comfortable stay.
Cleanliness is generally praised with many rooms described as spotless and well-maintained. However, there are occasional mentions of areas needing more attention, such as carpets and communal spaces. Despite these few concerns, the overall experience remains positive.
The exceptional staff at The Ancient Gatehouse greatly enhances the guest experience. The team is frequently described as friendly, welcoming and accommodating with specific employees receiving commendations for their outstanding service. The helpfulness and local knowledge provided by the staff contribute to a seamless and enjoyable stay for guests.
Wi-Fi connectivity has mixed reviews with some finding it reliable and others encountering issues. On balance, the service meets the needs of most guests. The location also makes it convenient for guests interested in exploring the local nightlife with various eateries and pubs nearby, despite some noise disruptions from the vibrant city center.
Beds at the hotel are widely praised for their comfort, contributing significantly to the overall guest satisfaction. Most guests rave about the comfortable sleeping arrangements with only minor inconsistencies noted.
The hotel’s pet-friendly policy is a bonus for dog owners, who appreciate the clean, spacious and comfortable accommodations for their pets. Although dogs are not allowed in the restaurant during evening meals, the surrounding area offers plenty of alternatives, ensuring a pleasant stay for both guests and their canine companions.
Overall, The Ancient Gatehouse & Rugantino Restaurant provides a delightful blend of historical charm, comfort and excellent service, making it a highly recommended choice for visitors to Wells.
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