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Summary of reviewsFerns Hotel/Palms Leisure receives largely positive reviews with several standout attributes that make it a favored destination for travelers. The hotel's location is frequently praised for its convenience, providing easy access to popular attractions like Bridlington, Flamborough and Bempton Cliffs. Guests appreciate the quiet and pleasant setting, complemented by ample and accessible parking, including facilities suitable for motorbikes.
Guests find the staff to be friendly and helpful, contributing significantly to a welcoming and comfortable stay. The hotel operates in a family-run manner, which adds to the warm hospitality. Notable staff members like Shane and Sam are often highlighted for their excellent service. Cleanliness is another strong point with many reviewers commending the spotless condition of rooms, bathrooms and shared spaces.
The breakfast experience garners mixed reviews but leans predominantly positive with many guests enjoying the traditional English breakfast and the overall quality of meals. The evening meals receive high praise for their quality, variety and reasonable pricing with specific favorites such as the chips standing out. The on-site leisure facilities, including the pool and spa, add to guests' positive experiences.
The rooms themselves receive mixed feedback; while they are often described as spacious, clean and cozy, some guests feel that the decor and facilities could use refurbishment. The beds receive a variety of opinions; some find them exceptionally comfortable, while others feel they could benefit from more modern and supportive mattresses.
Parking at the hotel is noted as a significant convenience with plenty of space available. Family accommodations are generally well-received due to the spacious rooms and the leisure facilities, though some drawbacks such as restricted pool hours for children and occasional disturbances from dogs are mentioned.
One notable area needing improvement is the hotel's Wi-Fi with frequent complaints about connectivity issues and unreliable service.
Overall, Ferns Hotel/Palms Leisure is favored for its excellent location, friendly staff, clean rooms and enjoyable dining experiences, making it a recommended choice for many travelers exploring the surrounding areas.
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