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Summary of reviewsHotel Calafia has garnered a variety of feedback with numerous positive aspects highlighted by guests. The hotel is lauded for its prime location, providing easy access to essential amenities such as supermarkets, shopping malls, the bay and the bustling Malecon. Guests appreciate the proximity to city attractions and nightlife, along with practical benefits like private parking and a pool situated near some rooms. The central location is complemented by a generally friendly and helpful staff, contributing to a comfortable and convenient stay.
The rooms at Hotel Calafia are noted for their spaciousness and comfort, particularly the large, comfortable beds and the effective daily housekeeping service, which maintains a pleasant ambiance. However, some guests indicated that the rooms require better maintenance and cleanliness with issues such as dust, bugs and noise levels being mentioned.
Cleanliness throughout the hotel and its facilities has been a significant concern for some visitors. Criticisms include dirty sheets, stained towels and unclean bathrooms with issues like mold and insects noted in various areas. The pool, while often described as nice and beautiful, has had its share of cleanliness complaints, such as dirt, leaves and inconsistent water temperature.
Despite these drawbacks, the staff generally enhances the guest experience with their friendliness and cooperative nature. Though there have been occasional criticisms regarding booking and reception services, the prevailing sentiment is of a team that strives to provide good service and go the extra mile for their guests.
The hotel's wifi service has been identified as problematic with frequent reports of inconsistent connectivity, particularly in the rooms. Although some guests mentioned good internet service, this appears to be an exception.
Hotel Calafia’s parking facilities, although generally appreciated for security and maintenance, could benefit from an increase in space and capacity to better accommodate guests. The beds too have received mixed feedback with some guests enjoying comfortable sleep while others highlighted issues with the condition and quality of the mattresses and pillows.
In summary, Hotel Calafia’s favorable location and friendly staff create a positive experience for many guests. However, improvements in room maintenance, cleanliness, wifi reliability and bed quality would greatly enhance the overall guest experience.
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