InfoSummary of reviewsEstrada Real Palace Hotel enjoys an excellent location, particularly for those visiting the renowned Inhotim Institute, which is easily accessible within a 10-minute drive. Its strategic position at the entrance of Brumadinho city provides good connectivity for drivers and proximity to essential amenities like supermarkets and restaurants. However, the hotel is situated on a busy highway, leading to noise disturbances, especially during the night.
Guests largely praise the breakfast offerings for their quality, variety and presentation, featuring fresh ingredients and a pleasant dining environment. The service is commendable, contributing positively to the breakfast experience. Nonetheless, a few guests have noted issues with variety, freshness and occasional lapses in the quality of food items.
The hotel lacks a full-fledged restaurant and guests often need to rely on external services for lunch and dinner, a significant downside. Wi-Fi service also has mixed reviews with common complaints about unstable connections and weak signals.
Room reviews are mixed with positive comments highlighting the spaciousness, modern amenities and cleanliness. However, some rooms suffer from noise issues, inadequate lighting and maintenance problems like mold, humidity and substandard daily cleaning routines. Complaints about a lack of key amenities, such as blackout curtains and reading lights, are also noted.
Despite these shortcomings, the hotel excels in its staff service. The staff is consistently praised for their attentiveness, friendliness and professionalism, significantly enhancing the guest experience. Specific employees, such as Jardel, Lucimar and Giovana, receive mentions for their exceptional service.
The pool area is another highlight, frequently noted for its cleanliness and well-maintained facilities. The area offers a cozy and inviting atmosphere, although its limited accessibility and minor maintenance issues are noted.
Parking facilities at the hotel are ample and secure, adding to the convenience for guests. Families find the hotel a good option for short stays with suitable accommodations and a child-friendly environment, although it tends to attract more adult guests.
The beds receive mixed reviews; while many guests find them comfortable and well-sized, others report issues with broken beds, old springs and inconsistent mattress quality.
Overall, Estrada Real Palace Hotel offers a good stay with certain areas of improvement. Its proximity to local attractions, excellent breakfast, outstanding staff service and appealing pool area make it a favorable choice despite some drawbacks in dining options, room maintenance and noise levels. Show more
