InfoSummary of reviewsCairn Hotel Newcastle Jesmond - Part of the Cairn Collection boasts an enviable location in the charming and upscale suburb of Jesmond. Its close proximity to cafes, bars, restaurants and shops, as well as the West Jesmond Metro station, makes it a convenient base for exploring Newcastle City Centre. Guests appreciate the accessibility to public transport and the relatively peaceful ambiance of Jesmond, making the hotel suitable for both business and leisure stays. The onsite parking is a welcomed feature, adding to the overall convenience.
The breakfast experience is frequently praised as a standout feature with guests enjoying a tasty, well-organized meal that includes a variety of options. The buffet style, clean presentation, fresh ingredients and friendly staff enhance the overall breakfast experience. Though there are occasional concerns about food temperature and variety for longer stays, the breakfast generally contributes positively to guests' starts of the day.
The hotel's on-site dining options, particularly Sohe restaurant's Thai cuisine and Phoenix Bar's commendable meals, add significant value. Guests appreciate the excellent food, friendly service and vibrant ambiance of the dining areas. Despite occasional issues with food quality, the overall consensus remains highly positive.
Rooms at the hotel receive mixed reviews, but many positive aspects such as spaciousness, cleanliness, modern decor and comfortable beds stand out. Modern amenities like tea/coffee-making facilities, mini fridges and good bathroom amenities further enhance the experience. However, issues such as excessive heat in rooms, inconsistent cleanliness and noise from the bar or outside detract from the overall experience.
Cleanliness is a polarizing category with individual rooms often clean and comfortable, while communal areas fall short. Issues such as dirty bathrooms, dusty surfaces and poorly maintained communal spaces underscore the need for better housekeeping and maintenance.
The staff consistently earn high praise for their friendliness, helpfulness and efficiency, greatly contributing to the positive guest experience. From reception to dining services, the staff’s dedication to excellent service is frequently highlighted.
The free Wi-Fi experience is mixed with some guests finding it reliable and convenient, while others face significant connectivity challenges. This inconsistency suggests that improvements in this area could enhance guest satisfaction.
Parking at the hotel is generally appreciated for being free and secure with CCTV, though the limited number of spaces and tight car park can create inconveniences, especially during peak times.
The hotel's proximity to vibrant nightlife spots is ideal for those who enjoy evening entertainment. While this bustling environment may be noisy for some, the overall lively atmosphere, excellent amenities and convenient location remain appealing features.
Overall, Cairn Hotel Newcastle Jesmond offers a strategic base with a blend of comfort, accessibility and excellent service, making it a commendable choice for travelers visiting Newcastle. Show more
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