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Summary of reviewsThe Commerce Casino & Hotel offers a well-rounded experience that appeals to a wide range of guests, particularly those looking for convenience and a lively atmosphere. Its strategic location near popular attractions, such as Disneyland and Universal Studios, as well as its proximity to the Citadel Outlets, make it an advantageous choice for both tourists and shopping enthusiasts. Despite its remoteness from food outlets, the hotel is praised for its clean, safe environment and excellent customer service, providing good value for money with clean rooms and plentiful amenities.
The breakfast and dining experiences at Mr. Banks Diner and other hotel facilities receive positive feedback, particularly for their affordability and quality. The array of dishes, available around the clock, deliver satisfaction with standout offerings like Biscuits with Gravy. While there are occasional issues with service and variety, the overall dining satisfaction is high.
Guests laud the spacious and comfortable rooms, often commending the quiet ambiance, large beds, and ample amenities. Cleanliness is a strong point, with rooms and facilities kept tidy, contributing to a relaxing stay complemented by friendly and professional staff. The hotel excels in customer service, providing attentive and welcoming staff who enhance the guest experience significantly.
Parking options, particularly the free valet service, are a notable advantage, offering convenience and security for travelers. The valet service is efficient and included in room fees, simplifying access and easing parking concerns. The hotel provides a plush sleeping experience with highly comfortable beds, although some guests note personal preference issues with hardness and height.
A prominent feature is the renowned card casino, appealing especially to poker enthusiasts. As the world's largest card casino, it attracts gamblers with its lively atmosphere and great food deals. Despite some outdated features, the vibrant energy maintains its appeal.
Overall, The Commerce Casino & Hotel impresses with its comprehensive amenities, warm service, and convenient location, making it a reliable choice for travelers seeking value and excitement.
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