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Summary of reviews'Black Lion' in Surbiton has garnered positive feedback across several categories. Its prime location near Surbiton train station provides easy access to London, Kingston and Wimbledon, making it highly convenient for travelers. The close proximity to attractions like Hampton Court Palace enhances its appeal, while the tree-lined streets and village-like charm of the area add to the overall experience. Guests are able to enjoy easy street parking and excellent transport links, further adding to the convenience.
The hotel does not serve breakfast onsite, which some guests found disappointing. However, the absence is mitigated by a highly praised café across the street that offers an excellent breakfast experience. The availability of free coffee round-the-clock is appreciated, though an in-house breakfast option would greatly enhance guests' stay.
Guests have had notably positive dining experiences at the hotel's pub, particularly lauding the pizzas as delicious and well-prepared. The pub's inviting atmosphere, coupled with good food, drink and live music, creates an enjoyable setting. Staff are also accommodating, serving food even late at night, which adds to the overall positive dining experience.
The rooms at 'Black Lion' are frequently praised for their cleanliness, comfort and spaciousness. They are well-maintained with clean bedding and modern bathroom facilities. Despite being located above a pub, rooms are surprisingly quiet, especially those on the upper floors. Any minor issues, such as missing bedside lights, do not significantly detract from the overall positive assessment. Guests find the accommodations suitable for both short and extended visits, offering good value for money.
Cleanliness is a standout feature with frequent mentions of spotless rooms and bathrooms. The hotel's hygiene standards are high and the cleaning staff is diligent in restocking essentials. The overall atmosphere is friendly and welcoming, significantly contributed by the excellent staff who are frequently described as friendly, helpful and accommodating. Specific staff members are often mentioned for their exceptional service, enhancing the overall guest experience.
Beds are another highlight, often described as comfortable, clean and well-maintained, providing a restful night’s sleep. Although there are occasional criticisms about the WiFi connectivity with guests experiencing weak signals or spotty service, the general consensus remains positive toward the overall stay experience.
The Black Lion is presented as a budget-friendly, three-star hotel that offers good value for money. Despite some recommendations for updates to the décor, the comfort and cleanliness of the accommodations are commendable. Combined with its convenient location and excellent staff, Black Lion ensures a comfortable and pleasant stay for travelers.
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