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Summary of reviewsGreenwood Hotel Torreón enjoys a strategic location appealing to a diverse range of guests, particularly those visiting the Mieleras industrial zone and needing convenient access to the airport. With a central position that accommodates both business and family travelers, the hotel provides ample parking and a shuttle service, contributing to a hassle-free stay. Visitors commend the friendly and helpful staff who enhance the atmosphere with their attentive service.
The hotel's breakfast offerings are generally well-received, praised for their quality and the warmth of the dining staff. While some guests desire more variety beyond the staple eggs, chilaquiles, and beans, the breakfast is widely regarded as delicious and satisfying. The inclusion of a complimentary brunch further adds to the appeal of dining at the hotel.
Guests find the rooms at Greenwood Hotel Torreón spacious and comfortable, though occasionally encountering minor maintenance issues such as malfunctioning shower doors and insufficient cooling from air conditioning units. Nevertheless, the rooms are appreciated for their cleanliness, despite some reports of less meticulous upkeep like dirty walls and cobwebs.
In terms of cleanliness, the hotel has mixed reviews. While many guests are satisfied with the level of cleanliness and the comfort provided, some have encountered issues requiring room changes due to insufficient cleaning standards. These issues, however, are often offset by the consistently praised staff, particularly at reception, for their professional and welcoming service.
Wi-Fi service is identified as an area needing improvement, with frequent connectivity issues reported, impacting guests who require reliable internet access for work or leisure.
The hotel’s parking facilities are generally appreciated for being spacious and well-lit, making it easy to find a spot. However, some guests have suggested enhancements in security monitoring to prevent the area from being freely accessible.
Beds at the hotel receive commendation for their comfort, although there are occasional discrepancies in guest experiences, with some suggesting enhancements in pillow quality and towel provision.
Overall, Greenwood Hotel Torreón provides a pleasing stay experience with particular strengths in its location, service, and breakfast, though certain areas, such as Wi-Fi connectivity and room maintenance, could benefit from attention.
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