Info
Summary of reviewsBest Western West Towne Suites receives high praise for its convenient and accessible location. Positioned right off a major highway and near the WestTowne Mall, guests enjoy easy access to local amenities, shopping and dining options within walking distance. Despite being close to bustling areas, the hotel is reportedly quiet, ensuring a peaceful stay. Notably, the free parking and overall cleanliness enhance the guest experience.
A standout feature of the hotel is its exceptional breakfast offerings. Guests rave about the made-to-order options, including eggs, pancakes and various meats, all freshly prepared. The efficiency and politeness of the cooking staff, along with the cleanliness and welcoming atmosphere of the breakfast area, leave a lasting positive impression. The high standard set by the breakfast is a significant reason for return visits.
The rooms elicit mixed reviews. While many guests appreciate their spaciousness, cleanliness and comfort, some mention outdated furniture and occasional maintenance issues. Despite these drawbacks, the well-equipped rooms, some with kitchenettes, provide a comfortable stay for most visitors.
Cleanliness is frequently highlighted as a positive aspect with guest rooms and public spaces consistently praised for their upkeep. Clean bed linens and a tidy environment contribute to a pleasant stay, although there are occasional mentions of dated furniture and musty smells.
The hotel staff are frequently lauded for their friendliness, courtesy and helpfulness, contributing significantly to a positive guest experience. Front desk personnel and breakfast staff, in particular, receive kudos for their professionalism and warm hospitality. Despite a few mentions of less-than-friendly interactions, the overall sentiment towards the staff is overwhelmingly positive.
The hotel’s free wifi is appreciated for its reliability and speed, enhancing the convenience of the stay. Parking also receives positive remarks for its ample availability and well-maintained condition.
Families find the hotel accommodating with spacious and clean rooms suitable for large groups and infants. The efficient breakfast service and child-friendly environment make it a convenient choice for family stays.
Guests often commend the hotel's comfortable beds with many noting the superior quality of the mattresses and pillows contributing to restful nights. However, sofa beds occasionally receive criticism for discomfort.
Overall, Best Western West Towne Suites is a reliable option for budget-conscious travelers seeking solid value for money. While it may not exceed expectations in every aspect, it provides essential comforts and conveniences, making it a favorable choice for both leisure and business stays. Despite some minor areas for improvement, the hotel's central location, friendly staff and exceptional breakfast make it well-regarded among visitors to Madison.
Show moreRead review summaries for all categories
Categories
