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Summary of reviewsHamlet Hotels Maidstone is highly regarded by guests, particularly for its prime location and friendly staff. Situated conveniently near major routes like the Channel Tunnel, Eurotunnel and ports, the hotel also benefits from close proximity to highways, supermarkets, Hyde Park and public transportation. This advantageous positioning makes it an excellent choice for travelers with varied itineraries. Guests also appreciate the ample and free parking that ensures hassle-free travel.
The hotel’s breakfast service garners positive reviews with guests praising the variety, quality and the attentive, friendly staff. The buffet-style breakfast, featuring fresh fruit salad and full English options, surpasses expectations and offers great value for money, despite minor criticisms about specific items and the breakfast window closing early.
Dinner experiences at the hotel receive mixed feedback. Some visitors find the meals, particularly the curry and lamb shank dishes, to be excellent and reasonably priced with special accommodation for dietary needs. However, others note dissatisfaction with the limited menu choices, food presentation and occasional closures of the restaurant.
Rooms at Hamlet Hotels Maidstone are described as clean, spacious and comfortable, providing sizable family accommodations and high-quality beds with soft pillows. Still, some guests find the rooms warm with thin walls and dated decor and occasional noise and minor maintenance issues in bathrooms detract from the overall experience.
Cleanliness is generally praised, especially for the rooms and communal areas, though some bathrooms receive negative remarks for poor upkeep. Despite minor complaints about strange odors and maintenance, the overall level of cleanliness and the friendliness of the staff significantly enhance guests' comfort.
The hotel’s staff consistently earns accolades for their exceptional service and approachability, contributing significantly to the positive guest experience. They are noted for their willingness to go above and beyond to meet visitor needs.
While the free Wi-Fi receives mixed reviews, the majority acknowledge it as a beneficial amenity. Guests appreciate the dog-friendly accommodations, though some find the surcharge high and note occasional unpleasant odors in pet rooms.
In summary, Hamlet Hotels Maidstone offers a well-rounded travel experience with its prime location, excellent parking, delightful breakfast, comfortable beds and exceptional staff service, making it a highly recommended option for travelers.
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