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Summary of reviewsHotel Zum Berggarten in Kassel is highly appreciated for its advantageous location, offering guests excellent connectivity to the city's main attractions via a tram stop directly in front of the hotel. Situated in the charming and quiet Kirchditmold district, it combines the convenience of city proximity with a peaceful suburban feel, making it an ideal base for exploring Kassel's cultural landmarks. Guests also find the proximity to Kassel-Wilhelmshöhe train station and ease of parking convenient, further enhanced by scenic views from parts of the hotel.
While the breakfast service receives mixed reviews, many guests noted the variety and freshness of the ingredients. Those who enjoyed it highlighted the abundance and refreshing options available. However, there were concerns about limited variety and high pricing, indicating room for improvement in ensuring a satisfying breakfast experience.
The rooms at Hotel Zum Berggarten are commended for their cleanliness, modern amenities, and comfort, although some guests noted issues with noise from the street and tram or discrepancies between promotional pictures and the actual rooms. Certain rooms and bathrooms could benefit from updates, but overall, the staff's friendliness and the efficient service add to a pleasant stay.
Cleanliness stands out as a strong aspect, with the hotel maintaining high standards that are positively mentioned by many guests, contributing to an overall cozy and well-maintained environment. However, some inconsistencies in bathroom cleanliness and supply restocking were noted.
The staff at Hotel Zum Berggarten are mainly described as welcoming and accommodating, enhancing guests' experiences with their attentive and friendly service, although there are isolated reports of less favorable interactions with specific staff members.
Guests experience challenges with the hotel's Wi-Fi service, noting unreliable connections that affect usage, compounded by limited reception hours for resolving these issues. Finally, while the beds are generally praised for comfort and spaciousness, inconsistencies in mattress firmness and quality were highlighted, suggesting improvement areas to ensure a consistently restful experience. Overall, Hotel Zum Berggarten provides a welcoming environment with potential for growth in specific facets of service and amenities.
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