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Summary of reviewsThe The White Hart - A Heartwood Inn is a charming hotel located in the heart of Lewes, offering a convenient base for exploring the town. While the hotel is situated in an historic building, it is well-equipped with modern amenities, including a swimming pool and a cozy bar area with a log burner. The continental breakfast is satisfactory with a good choice of cereals, fruits, juices and cold meats and cheese, although some guests would have preferred an English breakfast. The hotel's rooms are full of character, but some areas are looking tired and could do with some sprucing up. Unfortunately, the hotel has received numerous negative reviews regarding cleanliness with guests reporting dirty rooms, carpets and bathrooms. However, the hotel's staff are exceptional with guests appreciating their friendly and helpful nature. The hotel's spa and gym have mixed reviews with some guests enjoying the swimming pool and sauna, while others found the gym too old and un-useable. The hotel's onsite parking is a great feature, although the entrance to the parking area is tight. The hotel's beds have mixed reviews with some guests finding them uncomfortable and in need of updating. Overall, the The White Hart - A Heartwood Inn offers a convenient location with characterful rooms and friendly staff, but improvements to cleanliness and maintenance need to be made.
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