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Summary of reviewsHotel Fährhaus Ziehl receives mixed reviews across various categories but largely succeeds in providing a pleasant stay with several notable strengths and areas for improvement.
The hotel's location is highly praised due to its proximity to the picturesque Elbe River and its quiet neighborhood, making it ideal for a peaceful retreat and for those interested in exploring the nearby Elbe Cycle Path. The locale offers convenient public transport, free parking and easy access to highways, enhancing its appeal for travelers looking to combine relaxation with urban attractions.
Breakfast offerings, while affordable, receive mixed reviews. Many guests find the breakfast satisfactory for the price, appreciating its simplicity and freshness, but recurring complaints highlight issues with variety, quality and service, including dry rolls, limited selection and cluttered conditions.
Dining options, particularly the nearby Greek restaurant, are frequently commended for their quality and hospitable atmosphere. Guests praise the delicious cuisine, making it a notable dining choice.
Rooms are consistently noted for their cleanliness and affordability. Several guests highlight the neat appearance and practical layout of the rooms, but also mention the dated decor and issues with noise, musty smells and occasional maintenance problems. Cleanliness extends to communal areas, though instances of mold, dust and superficial cleaning detract from the overall experience.
The staff is generally seen as friendly, professional and accommodating with many guests appreciating the warm reception. However, there are occasional reports of unprofessional behavior, particularly around breakfast service.
Wi-Fi connectivity emerges as a weak point with frequent complaints about the unreliable and poor quality of the service. Some guests experienced better connectivity in hallways, though the overall consensus points to a need for significant improvement.
The hotel's parking facilities are lauded for their convenience and ample space, including free parking and a large garage for bicycles, which guests find highly beneficial.
Bed comfort varies with several guests finding the beds comfortable and clean, while others report issues with softness or hardness, saggy mattresses and creaky frames. This indicates a need for updated and higher-quality bedding to improve guest sleep quality.
Additionally, Hotel Fährhaus Ziehl is dog-friendly, allowing pets in rooms and the breakfast area, which is convenient for pet owners. However, there have been noted instances of staff preference regarding the size of dogs, suggesting some limitations.
Overall, Hotel Fährhaus Ziehl offers a blend of tranquility, convenience and budget-friendly accommodations, making it a valued stopover near Hamburg, but with clear areas needing attention to enhance the overall guest experience.
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