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Summary of reviewsRising Sun Hotel by Greene King Inns is highly praised for its prime location, perched on Cleeve Hill and offering stunning panoramic views of Cheltenham, the Malvern Hills and beyond. The hotel provides direct access to scenic walking trails, making it an ideal base for exploring the Cotswolds and attending events at the nearby racecourse. The beautiful gardens and outdoor seating areas enhance the serene experience, providing a tranquil getaway that is still conveniently close to Cheltenham's activities and nightlife.
The breakfast at the hotel receives generally positive feedback with guests appreciating the variety and quality of the offerings, including full English breakfasts and smoked salmon with scrambled eggs. The service is noted for being quick and friendly and the views from the breakfast room are a bonus. Some guests, however, mentioned occasional issues with the temperature and upkeep of the buffet.
Dinner at the hotel's restaurant is often described as a delightful experience with many guests praising the flavor, presentation and value of the food. The atmosphere of the restaurant and bar area is well-received, contributing to an enjoyable dining experience. Although there are occasional mentions of slow service, the overall consensus is positive with friendly staff and good vegan and vegetarian options available.
Guests find the rooms comfortable, spacious and clean, often featuring impressive countryside views. Beds are generally comfortable, providing a good night's sleep. However, many reviews point out that the rooms feel dated and in need of refurbishment with issues like worn carpets and old furnishings being noted. Noise from certain areas can also be an issue.
Cleanliness throughout the hotel is a mixed bag with many guests finding their rooms spotless and others pointing out areas that need better maintenance. The decor is often described as outdated and more meticulous housekeeping practices could improve the overall guest experience.
The hotel staff consistently receive high praise for their friendliness and helpfulness with specific staff members being commended for their excellent service. Guests appreciate the team's professionalism, efficiency and willingness to go the extra mile to ensure a pleasant stay. Despite some mentions of occasional understaffing, the staff's dedication to customer service stands out.
WiFi service at the hotel is a weak point with many guests finding the connection unreliable and difficult to access, especially in rooms towards the back of the property.
Family-friendly attributes of the hotel are highlighted by guests with convenient family rooms, good food options and accommodating staff making it a comfortable choice for those traveling with children. The hotel is also dog-friendly, adding to its appeal for families.
Proximity to Cleeve Hill Golf Club makes the hotel an attractive option for golf enthusiasts, though some guests suggest that the golf facilities could use improvement.
In conclusion, Rising Sun Hotel by Greene King Inns offers a scenic, relaxing retreat with commendable service and family-friendly amenities. Its location and views are standout features, although the hotel would benefit from updates to its rooms and facilities. Overall, it provides good value for money, particularly for those seeking a peaceful, picturesque getaway in the Cotswolds.
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