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This award-winning luxury hotel, located close to the famous Taj Mahal boasts an authentic Mughal architecture. Its royal character is incorporated into every detail of the extravagant suites and services.
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Summary of reviewsITC Mughal, A Luxury Collection Resort & Spa in Agra is widely appreciated for its advantageous location near the iconic Taj Mahal, allowing easy access for tourists wanting to capture the early morning sunrise. The resort itself is a retreat within Agra, featuring spacious, verdant grounds complete with a grand entrance, soothing fountains and beautifully maintained green areas, providing a serene contrast to the bustling city outside.
The breakfast buffet at ITC Mughal garners significant praise for its extensive and diverse offerings, catering to various culinary tastes with high-quality Indian and Continental dishes. Guests commend the attentive and friendly service, though a few found the breakfast repetitive or below the high standards of ITC hotels. The dinner options also receive favorable feedback, particularly the Peshawari restaurant, although some feel the variety and taste could improve with concerns about high pricing occasionally noted.
The rooms at ITC Mughal are described as spacious, clean and comfortable with some newly renovated accommodations and luxurious suites offering views of the Taj Mahal. Despite some comments about outdated decor or minor issues like non-functional amenities, the overall feedback highlights the pleasant and royal experience the resort provides. Cleanliness is a standout aspect with well-maintained rooms and common areas contributing to a hygienic and secure stay.
The staff at ITC Mughal are frequently praised for their exemplary service, friendliness and responsiveness. They enhance guests' experiences by efficiently organizing local tours and special touches such as birthday surprises and guided excursions are particularly appreciated.
The spa at ITC Mughal is highly recommended for its luxurious treatments, relaxing atmosphere and excellent staff, although it is noted to be on the expensive side. The pool facilities, while well-maintained and pleasant, receive mixed reviews due to occasional maintenance and cleanliness issues, along with concerns about the pool size.
For families, the resort offers a comfortable and engaging environment with numerous activities for children, flexible accommodations for family needs and a warm atmosphere. Despite minor service improvements suggested by some guests, the overall experience remains highly favorable for families.
The resort provides comfortable beds, greatly appreciated for their size and comfort, although there are occasional mentions of less comfortable or worn-out options. As a five-star establishment, ITC Mughal offers a blend of luxurious amenities and services, though some dining and maintenance aspects could be enhanced to meet five-star expectations consistently.
In summary, ITC Mughal, A Luxury Collection Resort & Spa, is highly recommended for its prime location, excellent service, luxurious accommodations and relaxing ambiance, making it a top choice for tourists visiting Agra, including families and business travelers.
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