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Summary of reviewsThe Legacy Rose & Crown Hotel enjoys an outstanding reputation predominantly due to its excellent location and charming setting. Perched peacefully on the banks of the River Avon with magnificent views of Salisbury Cathedral, it offers guests a serene retreat that is also conveniently close to the city center and main attractions. The tranquil riverside garden and terrace are a favorite spot for relaxation.
Guests generally praise the breakfast for its variety and quality, complimenting the delicious and plentiful offerings which include options for gluten-free diets. They particularly enjoy starting their day with river or garden views. Nonetheless, some mentioned minor issues like slow restocking and chaotic service during peak times.
Dinner experiences at the hotel receive mixed reviews. When done well, the meals are described as delicious and well-prepared with a pleasant dining ambiance provided by the outdoor seating overlooking the river and cathedral. However, complaints about overpriced dishes, small portions, limited menu options and service inconsistency were noted.
The rooms at the hotel offer spaciousness, comfort and picturesque views, especially those with patios or balconies. Common commendations highlight clean and comfortable spaces with charming historical features. Nonetheless, some rooms are critiqued for dated décor, worn fixtures and occasional cleanliness oversights, particularly in the bathrooms and carpeted areas.
In terms of cleanliness, most guests find their rooms spotless and the common areas well-maintained. However, the hotel does face criticism over certain aspects like outdated bathroom fixtures, occasional dirty carpets and the need for more thorough housekeeping practices.
One of the hotel's shining aspects is its staff, who are frequently recognized for their friendliness, helpfulness and welcoming demeanor. The efficient and accommodating nature of the staff significantly enhances guests' experiences with specific individuals often commended for exceptional service.
Free WiFi is available but receives mixed feedback due to occasional connectivity issues and difficulties in obtaining assistance promptly. Despite these problems, it is generally reliable and appreciated when functioning well.
The comfort and size of the beds receive high praise with most guests enjoying a restful night's sleep on the spacious, cozy beds. A few negative remarks involve occasional issues with mattress firmness or flat pillows but these are outliers.
Opinions on the hotel’s four-star rating are divided. While many find it meets the comfort and luxury expected of a four-star establishment, others see room for improvement in areas such as room quality and overall experience to fully justify the rating.
The hotel offers various accessible features like ground floor rooms and walk-in showers, enhancing comfort for guests with mobility issues. Yet, certain rooms present challenges, such as small bathrooms and steps, indicating room for improvement in complete accessibility.
In summary, The Legacy Rose & Crown Hotel shines through its prime location, beautiful surroundings, delightful breakfast, comfortable rooms with charming views and a highly praised staff. While areas like dinner quality, WiFi reliability and some room and cleanliness issues need addressing, the hotel remains a favored choice for many travelers seeking a historic and picturesque stay in Salisbury.
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