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Summary of reviewsفندق أبراج المسك receives positive reviews for its strategic location, just a short ride away from the Holy Mosque. The efficient 24-hour shuttle service and vibrant surrounding neighborhood, featuring numerous restaurants and essential services, add to the hotel's convenience for visitors. Despite some feedback about the distance from the Haram, the shuttle and city bus services mitigate this concern effectively.
The breakfast buffet at the hotel is highly praised for its excellence. However, the hotel does not include dining facilities in the reservation, prompting guests to frequent nearby eateries, which fortunately offer a variety of delicious options. Similarly, the absence of an in-house restaurant for dinner is balanced by several nearby dining choices, including notable restaurants open around the clock.
The rooms are generally clean, spacious and equipped with new furniture, offering a pleasant atmosphere. However, maintenance issues such as missing amenities and insufficient housekeeping services are noted. Some rooms suffer from bad odors, noise insulation problems and uncomfortable beds, but the hotel's budget-friendly nature and location compensate for these drawbacks.
Cleanliness is a mixed bag with many guests finding the rooms and facilities generally clean, though there are occasional lapses in housekeeping and maintenance. The corridors and carpets sometimes fall below expected hygiene standards, which could use improvement.
The staff at the hotel are often described as polite, friendly and cooperative with certain individuals receiving special mentions for their exceptional service. However, some guests experienced unprofessional behavior and communication barriers, indicating areas for improvement in staff training and customer service.
The free Wi-Fi service is a major disappointment with numerous complaints about poor connectivity and slow speeds, particularly in rooms on the upper floors. Parking also has mixed reviews with some guests finding the spaces limited and disorganized, coupled with additional charges, though the parking is generally safe and reasonably priced.
For families, the hotel offers suitable accommodations with some rooms being spacious and safe. However, logistical challenges such as non-connected family rooms and noise disturbances may present inconveniences.
Beds receive positive feedback for their comfort and cleanliness, though some guests report issues with bed sheets not being changed or instances of bed bugs. Overall, the beds are considered comfortable by many.
As a three-star hotel, 'فندق أبراج المسك' is appreciated for its value for money, cleanliness and essential amenities, making it a fitting choice for budget-conscious travelers seeking a convenient location. While not luxurious, it provides decent accommodations and satisfactory services for the price.
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