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Summary of reviewsThe Residency Inn enjoys positive reviews primarily for its strategic location. Guests appreciate its proximity to attractions such as the beach, cruise port, and Moody Gardens, making it a convenient choice for those eager to explore the area. Despite some signage confusion, the site's accessibility to major roads further enhances its appeal. The neighborhood is generally considered pleasant, and the Inn's affordability adds to its attractiveness as a practical lodging option. Guests frequently commend the staff for their kindness and helpfulness, with individuals like Stephanie, William, and Dawn receiving special mention for their outstanding service. The front desk and night staff are praised for their commitment to making guests feel comfortable and valued.
However, the inn faces significant criticism regarding its cleanliness and room conditions. Many guests have reported issues like filth, odors, mold, and infestations such as cockroaches and bedbugs. Maintenance problems include exposed wires, peeling paint, and malfunctioning amenities, impacting the overall guest experience negatively. Despite the comfort of the beds being a positive feature, serious cleanliness concerns, including stained bedding and complaints of bed bugs, overshadow this benefit.
In terms of breakfast, the absence of a meal and limited amenities like coffee makers in rooms is noted. Nevertheless, guests appreciate the availability of good coffee in the lobby as a small comfort. Overall, while The Residency Inn benefits from its advantageous location and a friendly staff, it is significantly let down by its cleanliness and maintenance issues, indicating a need for substantial improvements to enhance the guest experience.
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