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Summary of reviewsNeuadd Henllan Lodge is highly regarded for its excellent location within the Welsh National Showground, offering easy access to event facilities and ample parking, including for motorcycles. Its proximity to Builth Wells town centre provides a convenient balance of tranquillity and local amenities, although better signage could aid first-time visitors. Guests appreciate the peaceful surroundings and well-maintained, clean rooms, though some updates could enhance comfort.
Breakfast at the lodge receives widespread acclaim for its variety and quality, including fresh, hot servings and accommodations for special dietary needs. Guests frequently commend the friendly and helpful staff, although there are occasional mentions of inconsistencies and unserved breakfast items.
Dining experiences vary with high praise for the hospitality and quality of meals when the bar and restaurant are open. However, issues arise when advertised dining facilities are closed, often due to staffing shortages, leading to guest frustration.
The rooms are clean and functional with modern, well-maintained bathrooms and useful amenities like flat-screen TVs and plentiful coffee supplies. However, some guests find the rooms smaller and more basic than expected, though overall cleanliness and comfort are consistently praised.
Cleanliness is a standout feature with multiple mentions of spotless and well-organized rooms and common areas. This extends to spacious, well-decorated spaces and clean bathrooms, contributing to a pleasant and comfortable stay.
The staff at Neuadd Henllan Lodge are repeatedly praised for their exceptional hospitality, friendliness and professionalism with the reception team being particularly noted for their helpfulness.
Finally, the beds are generally comfortable, enhancing the overall positive sleeping experience, despite occasional comments on their firmness and suitability for families. The generally clean and spacious rooms contribute to a comfortable stay. In summary, Neuadd Henllan Lodge stands out for its prime location, cleanliness, supportive staff and breakfast offerings with some noted areas for improvement in dining options and room updates.
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