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Summary of reviewsHotel URH Palacio de Oriol receives high praise for its splendid location and impressive architecture, making it a favored choice for ferry passengers and those seeking to explore the Bilbao region. Conveniently situated near public transportation, the hotel provides easy access to local attractions such as the Biscay Bridge, along with scenic views of the harbor and estuary that add to its charm.
Breakfast sessions at the hotel are generally well-received for their variety and quality with many guests enjoying the buffet spread and terrace dining experience. However, its cost and occasional organizational issues, particularly during the pandemic, have drawn some criticisms. Dinner experiences similarly evoke mixed feelings; guests commend the food quality and terrace views but note issues with service speed and restaurant availability.
The rooms offer a blend of modern comforts and historic charm with numerous positive remarks on their spaciousness, cleanliness and spectacular views. Some guests, however, highlighted occasional maintenance and noise issues, particularly for rooms facing the train tracks. Cleanliness throughout the hotel receives predominantly positive feedback, although areas like the terrace and certain facilities sometimes fall short of expectations.
The staff at Hotel URH Palacio de Oriol are widely praised for their friendliness and helpfulness, contributing to a smooth and welcoming stay. The reception and dining staff, in particular, stand out for their professionalism and attentiveness. Minor criticisms about some staff interactions do exist but are outweighed by the overall positive sentiment.
WiFi service at the hotel generally meets guest needs with good coverage and reliable connections, although there are occasional reports of inconsistent speeds. The gym, while appreciated for its availability, would benefit from more modern equipment and better maintenance.
Parking is secure and convenient, albeit with some complaints about narrow spaces and a €15 per day fee. For families, the hotel is accommodating with spacious rooms and attentive staff, making it a practical choice for family trips.
In summary, Hotel URH Palacio de Oriol offers a blend of historic charm, modern convenience and picturesque surroundings with excellent access to transportation and local attractions. While aspects like breakfast cost, restaurant service and certain maintenance issues have scope for improvement, its comfortable rooms, attentive staff and overall ambiance provide a worthwhile stay for travelers.
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