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Summary of reviewsSorriso Thermae Resort & Spa, located on the captivating hillside of Forio, offers breathtaking views of the Mediterranean Sea from its strategically positioned rooms and restaurant. Guests can enjoy easy access to Citara Beach and Poseidon Therme, enhancing the appeal with thermal pools and a complimentary shuttle service. Despite some dated elements in the hotel structure, the serene environment with Mediterranean aromas in its cuisine offers a tranquil escape, particularly appreciated by those over 50. The panoramic vistas and excellent service make this resort a favored destination on the island.
The breakfast experience at Sorriso is generally well-received, featuring a plentiful and varied buffet catering to sweet and savory preferences. Set against the backdrop of Citara Bay, the breakfast terrace enhances the dining experience, while local specialties add regional flair. Although some area aspects do not meet expectations of a four-star standard, such as beverage variety and quality of certain items, delicious pastries and fresh offerings contribute to an invigorating start to the day.
Dinner experiences offer mixed reviews, with the Oasis restaurant lauded for its excellent cuisine, affordability, and sensational views. The appetizer buffet is praised, although the main hotel restaurant's fixed menu and pricing occasionally disappoint guests. Despite these inconsistencies, the overall dining experience benefits from outstanding service and charming settings.
Room experiences vary, with many guests admiring the spaciousness, cleanliness, and stunning sea views from balconies. Modern refurbishments enhance comfort, although some rooms suffer from dated features and inconvenient locations—up to a 15-minute walk from hotel services. While some accommodations require minor repairs and consistent updates to maintain a four-star standard, the tranquility and remarkable ocean vistas leave many guests delighted.
The resort receives commendation for its cleanliness, with rooms and common areas consistently well-maintained. Impeccably clean pools and the overall inviting atmosphere contribute greatly to guest satisfaction, supported by a friendly and attentive staff. While minor concerns persist, such as older bathrobes and certain pool facilities needing better upkeep, the resort's dedication to a clean environment is evident.
The staff at Sorriso are known for their professionalism and welcoming nature. Their helpfulness and friendliness significantly enhance the guest experience, with many guests praising the commitment of bar, restaurant, and wellness center teams. Though some guests noted isolated staff demeanor issues, the overall impression remains positive.
The spa facilities are highly praised, with clean, beautifully structured pools and extensive wellness options. The thermal waters provide a relaxing escape, with the availability of top-notch services and reasonable pricing for treatments. Despite occasional abbreviated sessions, the spa remains a highlight, contributing to the resort's commendable appeal.
The thermal pools are a standout feature, with both outdoor and indoor options accessible 24/7. Guests appreciate the clean, lush surroundings and the comforting temperatures that allow enjoyment even during cooler months. The views over Citara beach, especially during sunset, enhance the pool experience, adding to the resort's allure.
Access to Citara Beach is facilitated by a convenient shuttle service, although adventurous guests can opt for a walk or descent via a steep staircase. The beach provides a serene destination for relaxation and mild physical activity.
Beds at the resort receive mixed feedback, with concerns about hardness and combined mattresses affecting comfort. While creative touches contribute to guest experience, variability in bed comfort indicates room for improvement to meet luxury expectations consistently.
Finally, some guests have felt that the resort does not consistently meet four-star standards, citing inadequacies in accommodation quality and breakfast options. Despite being built in a picturesque location, certain elements and services fall short of the premium classification. While improvements are necessary to align fully with four-star aspirations, its overall appeal lies in the stunning location, thermal amenities, and exceptional staff service.
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