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Summary of reviewsLes Balcons Hostel in Popayán comes highly recommended by guests, primarily for its excellent location, cleanliness, accommodating staff and comfortable beds. Nestled in the heart of the town, the hostel is just two blocks from Central Park and the main square, offering convenient access to key landmarks like Caldas Park and the cathedral. Visitors appreciate its proximity to a variety of restaurants, bars, shops and a large supermarket, which enhances the overall convenience and immerses them in the local culture.
Cleanliness is another area where Les Balcons Hostel generally excels. Guests frequently describe the hostel as very clean, appreciating the tidy and well-organized spaces, including bathrooms, rooms and common areas. The dormitories are bright and feature comfortable wooden beds with spacious lockers, maintaining a good standard of hygiene. However, there have been occasional critiques regarding water leaks, stained towels and bed sheets and issues with the kitchen's cleanliness and utensils. Despite these minor drawbacks, the overall cleanliness is described as comfortable and well-managed with some guests finding it unbeatable.
The staff at Les Balcons Hostel earn high marks for their friendliness and attentiveness. Individuals like Diego at reception are often singled out for their warmth and helpfulness. The team is consistently willing to assist and answer questions, contributing significantly to the positive guest experience, even if they don't always provide specific travel recommendations.
Finally, the beds at Les Balcons Hostel are frequently highlighted as a standout feature with guests praising the comfort of the mattresses and the supportive nature of the pillows. The spacious rooms and ample dorm beds add to the cozy and inviting atmosphere of the hostel. While some guests have suggested improvements such as bed curtains and warmer blankets for those who get cold easily, the overall comfort and stellar service create a pleasant and restful environment for travelers.
Overall with its strategic location, commendable cleanliness, friendly staff and comfortable accommodations, Les Balcons Hostel offers excellent value for money and remains a well-recommended choice for those looking to explore the historic treasures of Popayán.
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