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Summary of reviewsHilton London Croydon reviews exhibit primarily positive sentiments, highlighting a comfortable and contemporary stay experience.
The hotel's location is noted for its convenience, especially for travelers commuting from Gatwick Airport or into central London. Situated near various restaurants and shops, it offers easy access to dining and errands with ample parking for drivers. The area is described as quiet, providing a restful atmosphere, though some guests find it a bit remote and reliant on public transport.
The breakfast experience stands out for its variety and quality with many praising the wide selection and attentive service. While some guests found prices high and certain items lacking, the overall impression is one of a satisfying and well-served meal. Dinner reviews are more mixed; though the restaurant's high standard of service and quality of meals are frequently lauded, issues like substandard food quality and limited in-room dining options are mentioned.
Rooms receive consistent praise for their cleanliness, spaciousness and comfort. Guests appreciate the modern décor, excellent facilities and comfortable beds, contributing to a good night's sleep. Minor issues such as temperature control and convenience of plug locations are noted but do not overshadow the positive feedback.
The hotel’s cleanliness stands out with guests commonly describing rooms and facilities as immaculate and well-maintained. The spacious and modern decor enhances the relaxing environment.
Staff service is highlighted as a key strength with numerous reviews commending the helpful, friendly and professional nature of the team, particularly at reception and housekeeping. Despite occasional isolated complaints, the overwhelming sentiment is positive.
The WiFi experience is mixed; while some find it decent and stable, others face connectivity issues and high costs. Positive feedback notes good streaming capability once connected.
The gym offers round-the-clock access with a range of modern equipment, generally well-received despite some minor criticisms, such as a lack of air conditioning and certain additional equipment.
Parking is appreciated for its ample and secure nature, though the added cost is a recurring issue. Family-friendly features also receive positive remarks, including complimentary meals for kids and accommodating staff. Special touches for birthdays add to the family-friendly appeal, yet room size may be a consideration for longer stays with children.
Guests frequently note the comfort of the beds, describing them as very comfortable with positive remarks on the quality of sleep provided. While some mention issues with pillows, the majority view the bedding as offering excellent comfort.
The hotel’s four-star rating is echoed in reviews mentioning its beautifully maintained, modern decor and high-spec facilities. While a few guests felt certain complimentary amenities were lacking, the overall guest experience aligns well with four-star expectations.
In summary, Hilton London Croydon is celebrated for its clean, modern rooms, excellent staff service and satisfying breakfast offerings, providing a comfortable and welcoming stay for both individual travelers and families.
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