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Summary of reviewsSHG Hotel De La Ville in Vicenza stands out for its blend of accessibility and complimentary amenities. The hotel's prime location offers convenient proximity to the city center and transport links, making it easy to explore Vicenza and nearby cities like Verona and Venice. However, the surrounding neighborhood can feel somewhat rundown and unsafe, especially at night.
The breakfast setup is appreciated for its variety, including organic and dietary-specific options, but some guests feel it falls short of four-star expectations in quality and replenishment efficiency. In contrast, dinner at the hotel's restaurant receives high marks for its delicious food, cozy atmosphere and attentive service, despite a desire for more menu variety and vegan options.
Rooms are spacious, clean and comfortable with modern bathrooms and ample amenities, well-suited for families. However, issues like outdated infrastructure, noise disturbance and occasional maintenance lapses are noted areas for improvement. Cleanliness generally excels, though some inconsistencies like mold and dust have been reported, pointing to a need for better housekeeping practices.
The hotel staff receives widespread praise for their friendliness and professionalism, enhancing the overall guest experience. This high level of service is consistent across departments, from reception to dining. The free Wi-Fi service is mostly reliable and fast, though occasional connectivity issues are reported.
Parking facilities are highly praised for their convenience, security and inclusion in the room price, contributing positively to the hotel's appeal. Family-friendly features, a good central yet quiet environment and comfortable bedding further add to the hotel's suitability for family stays.
Overall, while SHG Hotel De La Ville offers many commendable aspects aligning with its four-star rating, certain areas like breakfast quality and room maintenance could benefit from enhancements to meet the higher expectations consistently.
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