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Summary of reviewsExpress Inn & Suites Ontario Airport offers a strategically convenient location for travelers, particularly those needing swift access to Ontario Airport. The proximity to major highways and local attractions, combined with nearby shops and restaurants, enhances the convenience of the stay. Although the area can be noisy at times, the well-lit parking adds a sense of security for guests parking near their rooms.
The rooms are generally appreciated for their cleanliness, spaciousness, and modern updates, contributing to a positive experience for most guests. The affordability and well-equipped nature of the accommodation further enhance the appeal. The quieter setting of the rooms is a boon for restful stays, supported by the friendly and accommodating staff. Despite occasional negative reviews mentioning outdated designs and maintenance issues, the majority of visitors find satisfaction with the rooms' condition.
Cleanliness at the hotel is widely recognized, with many guests praising the tidy rooms, comfortable bedding, and spotless bathrooms. The renovations and upgrades contribute to a well-maintained environment, bolstered by the helpful and friendly staff, which adds to the welcoming atmosphere. However, isolated reports of poor cleanliness suggest room conditions may occasionally vary.
The staff receives commendation for their friendliness and efficient check-in process, with many guests highlighting the team's helpfulness and professionalism. These positive interactions greatly contribute to an enjoyable hotel experience, though a few negative encounters at check-in suggest room for improved consistency in customer service.
Opinions on the beds are mixed, with some guests applauding their comfort and spaciousness, paired with good pillows and showers. Unfortunately, others report discomfort due to hard mattresses or squeaky beds resulting from worn springs, along with issues such as stained bed linens. While bed quality seems inconsistent, many guests still find overall satisfaction during their stays.
In summary, Express Inn & Suites Ontario Airport offers a convenient and clean lodging option near Ontario Airport. Positive feedback largely centers around location convenience, cleanliness, and friendly staff, though some variability in room and bed conditions exists.
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