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Summary of reviewsThe Black Swan Lee - Lenox, part of the Ascend Hotel Collection, is set in an exceptional location alongside a serene lake, offering guests stunning views and easy access to nearby towns such as Lee, Lenox, and Stockbridge. Guests appreciate the hotel's convenient proximity to local attractions, cultural venues like Tanglewood Music Center, and a variety of shopping and dining options, making it an ideal base for exploring the Berkshires.
The hotel's on-site Indian restaurant, Mint, receives high praise for its authentic and delicious cuisine, with ample portions and exceptional service enhancing the overall guest experience. While breakfast offerings are mixed, many guests enjoy the complimentary continental breakfast with its ample variety, served in a cozy area overlooking the lake.
Rooms at The Black Swan are spacious and meticulously clean, with recent updates providing modern amenities and comforts like cozy fireplaces and spa-like tubs. Lake-view rooms are especially popular for their calming vistas and private balconies. The hotel’s cleanliness is a standout feature, with guests often complimenting the spotlessness of the accommodations and well-maintained grounds.
The staff at The Black Swan Lee - Lenox are frequently praised for their professionalism, friendliness, and eagerness to assist guests. Their welcoming nature and excellent local knowledge contribute significantly to the positive guest experience.
Although the free WiFi and cell phone connectivity could be improved, and there are some limitations in accessibility, the hotel impresses overall with its hospitality and service. Guests often highlight the comfortable beds and tranquil environment, lending to restful stays amidst beautiful surroundings. The hotel also stands out for being pet-friendly, making it a popular choice among dog owners.
Overall, The Black Swan Lee - Lenox is recognized for its value, charming setting, and excellent service, establishing itself as a recommended choice for those seeking a peaceful retreat with natural beauty and central accessibility.
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