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Summary of reviewsThe DoubleTree by Hilton Coventry Building Society Arena is highly regarded for its prime location, especially for guests attending events at the Coventry Arena. Situated near the football stadium, casino and retail park, the hotel is well-positioned for a variety of occasions including weddings, conferences and exhibitions. Visitors commend its easy access to major motorway networks, such as the M6 and abundant parking options, making it a convenient choice for travelers exploring Birmingham or nearby attractions.
The breakfast experience at the hotel is overwhelmingly positive with guests praising the exceptional quality and diverse offerings from English and Continental options to gluten-free dishes. The helpful and pleasant staff contribute significantly to a memorable dining experience despite minor inconsistencies such as occasional cold food or non-functional coffee machines.
Dinner receives mixed feedback with some guests praising the food quality as excellent, particularly room service, while others criticize limited menu options, long waits and expensive pricing. The hotel’s rooms are generally appreciated for being spacious, comfortable and providing unique views of the football pitch. However, some complaints about outdated decor, cleanliness issues and inconsistent room maintenance persist.
Guests are divided on cleanliness with many noting well-maintained spaces and fresh towels, while others point out specific hygiene concerns such as dirty carpets and bathroom mold. The staff consistently receive high praise for their friendliness and efficiency, enhancing the overall guest experience. However, the WiFi situation seems problematic for many with poor signals and connection difficulties mentioned frequently.
Parking is appreciated for its ease and availability, though unexpected fees are a common grievance. Families find the hotel accommodating with spacious rooms, friendly staff and engaging views of the football pitch. There are logistical issues such as room allocations on different floors that need improvement.
Bed comfort generally wins approval with many guests describing them as very comfortable, although some experience issues with hardness or cleanliness. The hotel's modern design and spacious rooms are praised, but some feel it doesn’t fully meet Hilton's four-star standard.
Business travelers benefit from the hotel's excellent location, well-equipped meeting rooms and proximity to the arena for professional events. The hotel offers a reasonable blend of comfort and convenience, making it a suitable choice for both business and leisure travelers.
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