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Summary of reviewsThe Lux Hotel & Conference Center, Ascend Hotel Collection, receives high praise for several key aspects that contribute to an enjoyable stay. The hotel boasts a commendable location, centrally situated between the Finger Lakes, which provides guests with easy access to local attractions such as wineries, a casino, and shopping outlets. Its proximity to important destinations like the Geneva hospital enhances its appeal, offering not only accessibility but also reasonable pricing, enriching the travel experience for many visitors.
Breakfast at The Lux Hotel is generally well-received, with many guests appreciating the complimentary offerings and variety, including eggs, sausage, and cereals. The attentive staff ensures timely replenishment, crafting a positive start to the day for guests. While some feel the breakfast could benefit from more variety, the overall selection is satisfying, contributing positively to the overall guest experience.
The rooms at The Lux Hotel are newly remodeled, providing a modern and updated atmosphere. Guests frequently praise the spaciousness, cleanliness, and comfortable beds, which contribute to a restful stay. Although some challenges, such as smoke odors and occasional dampness, have been noted, the environment remains well-maintained at a reasonable price, appealing to guests who prioritize a comfortable and clean accommodation.
Cleanliness is a consistent strength of the hotel, with many guests remarking on the tidy and well-kept facilities. While certain areas could benefit from closer attention, such as instances of rust stains and musty smells, the emphasis on hygiene leaves a positive impression for most visitors.
The welcoming and accommodating staff further enhance the guest experience at The Lux Hotel. Team members, including Meghan, are praised for their friendly demeanor and proactive approach to ensuring guests have a satisfactory stay, even amidst renovations. Despite minor elements of etiquette needing improvement, the staff's warmth and attention contribute significantly to the hospitality experience.
Finally, the beds at The Lux Hotel are widely recognized for their comfort, offering a peaceful retreat in quiet rooms. They are often described as plush and comfy, although preferences vary slightly among guests. The hotel also accommodates pets, creating a welcoming environment for all travelers.
In summary, The Lux Hotel & Conference Center, Ascend Hotel Collection, provides a well-rounded experience characterized by a prime location, satisfying breakfast, clean and spacious rooms, accommodating staff, and comfortable sleeping arrangements, making it a favorable choice for guests visiting the Finger Lakes region.
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