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Summary of reviewsThe Coulsdon Manor Hotel and Golf Club is consistently praised for its serene and picturesque location amid a beautiful golf course. Guests enjoy the peaceful, lush green surroundings, making it an ideal retreat. Convenient access to Croydon, Gatwick Airport and central London, combined with ample parking facilities, enhances the appeal for a variety of visitors, from family gatherings to business trips. The friendly and welcoming staff further elevate the experience by ensuring guests feel comfortable and well-cared for.
Breakfast at the hotel receives mixed reviews with many guests appreciating its ample, varied selection and good value. Positive mentions often highlight the tasty, full English breakfast and the substantial quality of food. However, drawbacks include lukewarm food, slow service and limited healthier options. Despite these criticisms, the pleasant breakfast areas and overall satisfactory quality have garnered numerous positive comments.
The dinner service generally receives favorable reviews for its high-quality food, varied menu and pleasant ambiance. Vegan and vegetarian options are appreciated, as well as the comfortable and clean dining environment. Some complaints about inconsistent food quality and limited menu choices suggest room for improvement.
Room quality at the hotel is appreciated for cleanliness, spaciousness and comfort with many enjoying modern amenities and peaceful surroundings. However, noticeable wear and tear, dated interiors and temperature control issues indicate a need for refurbishment. Despite these challenges, guests value the functional rooms and comfortable beds, which are described as providing restful sleep for many.
Cleanliness is praised but with recurring issues such as dusty rooms and moldy bathrooms noted, indicating inconsistencies in maintenance. Positive mentions highlight spotless rooms and clean common areas, while areas in need of refurbishment dampen the overall cleanliness impression.
Staff performance stands out as a highlight with guests frequently describing them as friendly, helpful and professional. Instances of rude or unhelpful behavior are rare and usually overshadowed by the numerous commendations for attentive and courteous service.
Free WiFi is generally appreciated, though inconsistent connectivity and limited reception in certain areas can be frustrating. Guests value the complimentary aspect, despite these occasional issues.
Opinions on bed comfort are mixed with many guests enjoying exceptionally comfortable beds while others experience discomfort due to lumpy mattresses or hard beds. Clean and comfortable bedding is frequently praised, although some complaints about stained or dated furnishings persist.
Accessibility presents a mixed picture, offering some features like lifts and walk-in showers but lacking in comprehensive wheelchair accessibility and essential support services. Inconsistent lift services and limited amenities for disabled guests reflect areas needing improvement.
Rich in history, the hotel's charm and antique allure are appreciated by many guests, who enjoy its grand decor and historical ambiance. While certain areas could benefit from updates, the overall old-world charm and character make it a unique and memorable place to stay.
In summary, the Coulsdon Manor Hotel and Golf Club excels in offering a tranquil, picturesque retreat with friendly service and historical charm. Areas for potential improvement include consistency in room quality, breakfast service and comprehensive accessibility.
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