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Summary of reviewsThe Hugo - Hotel Concept Canterbury consistently garners positive reviews with particular praise for its central location, service, cleanliness and room quality. Situated in the heart of Canterbury, the hotel offers a prime spot for exploring the city's historic and cultural treasures. Guests repeatedly highlight its proximity to major attractions, car-free shopping areas and key transport links, all while appreciating the quietness of the rooms.
A standout feature is the stylish and modern design of the rooms, which, despite their compact size, are well-appointed with high-quality furnishings and modern amenities. Visitors frequently mention the comfort and cleanliness of the accommodations with consistent praise for the powerful showers, air conditioning and Nespresso machines. Apartments provide ample space and are tastefully renovated, making them ideal for families or longer stays, further enhanced by their quiet atmosphere.
Cleanliness is a critical strength with guests describing both the rooms and common areas as spotless and well-maintained. The attention to detail in maintaining a clean, fresh and modern environment adds to the overall comfort and appeal.
Customer service is also highly rated, particularly the efficient and well-explained self-check-in system handled through seamless online and telephone communication. The host, Ben, receives special mention for his responsiveness and helpful local advice, ensuring guests feel supported throughout their stay.
While a formal breakfast service is not available on-site, the thoughtful inclusion of a breakfast box is well-received, offering croissants or brioche, milk and orange juice. This gesture is particularly appreciated for early starts, though some guests note the nearby availability of fuller breakfast options as an alternative.
The Wi-Fi is described as reliable and fast, complementing the hassle-free automated check-in process. Entertainment needs are met with access to streaming services like Netflix and Amazon Video, despite the absence of traditional TV channels.
For families, the hotel’s spacious and well-equipped apartments provide an ideal setting, accommodating special family occasions and road trips alike. Despite minor inconveniences such as the lack of a travel cot and occasional warmth in the rooms, the overall experience remains positive.
Guests also commend the hotel for its exceptional beds, featuring high-quality memory foam mattresses that contribute to a restful night's sleep. The clean and cozy environment further enhances this comfort, ensuring a reliable choice for those prioritizing a good night's rest.
In summary, The Hugo - Hotel Concept Canterbury is highly recommended for its excellent location, stylish and clean accommodations, efficient service and comfortable beds, making it a standout choice for visitors to Canterbury.
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