InfoSummary of reviewsThe 'Holiday Inn Express Wakefield by IHG,' offers a centrally located haven for visitors wishing to explore Wakefield's vibrant heart. The hotel's prime city center location provides easy access to shops, restaurants, bars and cultural landmarks like the Hepworth-Wakefield Gallery and the Yorkshire Sculpture Park. Despite its bustling surroundings, guests appreciate the quiet, comfortable rooms as a peaceful retreat with the availability of parking adding to the convenience.
The breakfast is a notable highlight for many with a good range of English and continental items praised for their variety and clean dining environment. The inclusive service is generally seen as valuable and fulfilling. However, feedback suggests that improvements in variety and consistency could enhance the overall breakfast experience.
Dinner options receive mixed assessments. While some enjoy the limited but quality pizza menu, others are disappointed by the lack of diversity in offerings, often preferring to dine out. The bar area, despite occasional crowding, is appreciated for its ambiance.
Room reviews are predominantly positive with guests commending their spaciousness, cleanliness and modern amenities. Occasional issues such as maintenance problems and wear and tear do appear, but these do not generally detract from the overall positive experience. The cleanliness of both rooms and common areas is frequently praised, contributing to a comfortable and hygienic stay.
The hotel's staff consistently receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing guest satisfaction. Instances of exceptional service by staff members like Claire and Mohammed are frequently noted, emphasizing the team's dedication to providing excellent customer service.
WiFi is freely available and mostly reliable, although some guests experience connectivity issues. The hotel's parking options are appreciated for flexibility and security, although the limited on-site spaces and additional charges can be a drawback.
Families find the hotel accommodating with spacious rooms and a staff attentive to their needs, although specific activities for children are limited. The central location provides easy access to nightlife, making it ideal for those seeking entertainment close to the hotel. However, the accompanying noise, particularly on weekends, can pose a challenge for those sensitive to disturbances.
To summarize, the 'Holiday Inn Express Wakefield' offers a blend of comfort, convenience and friendly service in a prime location, making it a preferred choice for both business and leisure travelers. With some improvements in dining options and minor room refurbishments, the hotel would further enhance its appeal. Show more
