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Summary of reviewsIvy Hill Hotel, Sure Hotel Collection by Best Western, boasts a picturesque location just off the A12, south of Chelmsford, blending rural serenity with the convenience of easy motorway access. The beautifully maintained grounds and ample, hassle-free parking make it a prime choice for various needs, from business trips to leisure stays and weddings. Guests appreciate the inviting and cosy atmosphere, making the hotel a popular retreat.
The breakfast experience at Ivy Hill Hotel receives high praise for its quality, range and presentation. Guests are impressed by the choice of cooked and continental options, describing the breakfast as exceptional and beautifully served. The service staff is noted for their attentiveness and friendliness, contributing to an overall positive dining experience, despite occasional inefficiencies.
Dinner at the hotel's restaurant similarly earns commendations for its excellent food quality and presentation. Dishes like steak and Sunday lunch are particularly noted, alongside the cheerful and diligent service. Though some guests find the food pricey and remark on the limited vegetarian and vegan options, the dining experience is generally a highlight.
Guest reviews about the rooms are mixed. Many appreciate the spaciousness, comfort and cleanliness with comfortable beds and clean bathrooms frequently mentioned. However, some rooms are noted to need updates and maintenance with issues like dated decor, poor ventilation and cleanliness concerns in specific instances.
While the hotel's overall cleanliness is often praised, certain bathrooms have been reported to need significant updates and better hygiene practices. Despite this, the hotel environment remains clean and comfortable with aesthetically pleasing surroundings.
The staff at Ivy Hill Hotel is one of its biggest assets, consistently described as friendly, helpful and accommodating. The receptionists and night staff, in particular, receive notable mentions for their professionalism and warmth, enhancing the guest experience significantly.
Parking facilities at the hotel are considered excellent with ample free parking available, ensuring guests never struggle to find a spot. The hotel also caters well to families, offering a welcoming environment for both adults and children, especially during events like weddings.
Finally, the beds at Ivy Hill Hotel are a significant draw, often highlighted for their comfort and cleanliness. Guests generally report very comfortable sleeps, although there are occasional remarks about bed firmness preferences and issues with pull-out sofa beds.
Overall, Ivy Hill Hotel offers a compelling blend of welcoming service, comfortable accommodations, excellent location and high-quality dining, making it a favored choice among travelers.
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