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Summary of reviewsClass Hotel Passos boasts a prime location on Fashion Street, strategically situated near bars, restaurants, pharmacies, banks and general commerce, making it ideal for city exploration. Despite its proximity to bustling nightlife, the hotel maintains a quiet environment conducive to restful sleep. The convenience is further enhanced by spacious and easily accessible parking facilities. Many guests appreciated the very good breakfast and the helpful, attentive staff that contribute to a comfortable stay.
The breakfast at Class Hotel Passos is largely praised for its variety and quality with guests enjoying the tasty, well-prepared offerings in a clean and comfortable dining area. The staff's attentiveness and the efficient check-in and check-out processes also enhance the breakfast experience. However, some guests expressed a desire for more fruit options and better restocking practices. Nonetheless, the breakfast generally receives positive remarks.
Rooms in the hotel are commended for their cleanliness, spaciousness and comfort. Many reviews highlight the well-lit and cozy ambiance, suitable for a comfortable stay, along with the hotel’s central location. The friendly and efficient service provided by the staff further elevates the experience. However, guests noted variability in room amenities with some rooms lacking air conditioning and others requiring maintenance, such as updating old curtains and addressing issues like poor TV signals and small bathroom spaces.
Cleanliness at the hotel is generally well-maintained with guests appreciating the daily changes of clean towels and bed linen. The common areas are kept tidy and the overall hygiene of the rooms and bathrooms receives positive feedback. Staff involved in cleaning and kitchen services receive commendation for their friendliness and efficiency. However, there are occasional inconsistencies, such as hair in the bathroom and encounters with pests, suggesting a need for more thorough cleaning checks.
The staff at Class Hotel Passos are frequently praised for their friendliness, politeness and attentiveness. Guests consistently report exceptional service, highlighting the team's professionalism and cheerful demeanor. Special commendation is given to the cleaning and restaurant staff for their impeccable service. Despite a few instances of less engaged attitudes, the staff's overall helpfulness and cordiality significantly enhance the guest experience.
The Wi-Fi experience at Class Hotel Passos varies with many guests finding it adequate for their needs, while others report slow speeds or weak signals in certain rooms. This indicates a need for more consistent internet service.
Regarding the beds, experiences vary widely. Some guests enjoy comfortable, well-maintained beds with good-quality mattresses. However, others report issues such as overly soft or hard mattresses and unsatisfactory pillows, impacting sleep quality. Maintenance issues, such as noisy beds and the absence of sufficient room amenities, were also noted.
Overall, Class Hotel Passos provides a good cost-benefit ratio in the region, aligning well with the expectations of a 3-star hotel. While there are areas needing improvement, particularly concerning the variability in room amenities and the consistency of Wi-Fi and breakfast offerings, the hotel remains a solid choice for travelers seeking a convenient and comfortable stay in Passos.
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