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Summary of reviewsTroy Lodge enjoys a highly praised location that combines convenience, safety and tranquility. Situated close to significant landmarks such as Mulungushi Hall, the University of Zambia (UNZA) and East Park Mall, it is a prime spot for both business and leisure activities. The lodge's peaceful and leafy neighborhood, coupled with its proximity to public transportation and shopping hubs, provides a restful yet accessible environment for guests.
The breakfast at Troy Lodge receives mixed feedback. Many guests appreciate the well-prepared and delicious traditional cooked breakfast options, especially the morning coffee. However, some criticize the limited variety and repetitive nature of the offerings, coupled with occasional service delays and breakfast setup issues.
The rooms at Troy Lodge are generally well-maintained, clean and equipped with essential amenities, making them suitable for short stays. Although single rooms are small, they are cozy and comfortable. Double rooms are more spacious and provide a quieter environment, particularly those facing the back of the hotel. Minor issues like small bathrooms and occasional maintenance needs are noted but do not significantly detract from the overall comfort.
Cleanliness is a standout feature at Troy Lodge. Guests commend the spotless rooms and common areas with regular cleaning maintaining a tidy and cozy environment. While there are occasional minor issues, the cleaning staff's dedication contributes to a positive impression overall.
The staff at Troy Lodge receive high marks for their friendliness and helpfulness. The team, including the receptionists and cleaning staff, is often praised for their commitment to ensuring a pleasant stay for guests. A few instances of perceived unprofessionalism are mentioned, but the general consensus is of a caring and professional staff.
The beds at Troy Lodge are comfortable for some, but opinions vary. The main critiques focus on bed size, particularly for couples or those with children and the quality of the mattresses and linens. Issues like old mattresses, unclean sheets and poor-quality pillow fillings are noted, indicating areas for improvement.
In summary, Troy Lodge provides a generally positive experience with its excellent location, clean and comfortable rooms and friendly staff, despite some areas needing enhancement such as breakfast variety and bed quality.
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