InfoSummary of reviewsNilai Springs Resort Hotel is highly praised for its strategic location, offering convenient access to nearby attractions and facilities. Its proximity to the airport is particularly valued by travelers, and its tranquil setting surrounded by lush greenery provides a peaceful retreat. The location caters well to golf enthusiasts with excellent facilities nearby and is appreciated for its closeness to shopping malls and the Bandar Baru Nilai area, enhancing the overall convenience. Although a bit distant from Kuala Lumpur's city center, it remains practical for many due to its proximity to family residences and the town center.
The breakfast experience at the hotel receives positive reviews, with guests enjoying a tasty and varied buffet that includes appealing Western dishes. The omelette and egg station is especially popular. The breakfast is noted for its affordability and ample servings, providing a satisfying start to the day despite minor suggestions for improvement.
Guests find the rooms at Nilai Springs Resort Hotel inviting and comfortable, characterized by spaciousness and cleanliness. The rooms have undergone refurbishment, maintaining higher standards inside, albeit with some exterior aspects needing updating. While there is an occasional issue with unpleasant odors, the staff promptly address these by offering alternatives. The overall sentiment is positive, with generous room space and newly refurbished accommodations enhancing the guest experience.
Feedback on cleanliness is mixed, with rooms generally maintained to a satisfactory level. Some areas require attention, such as fresher scents and room towels needing replacement. Despite these challenges, the hotel's cleaning team underscores a commitment to cleanliness, even if execution could be improved.
Guests commend the hotel staff for their warmth, friendliness, and efficiency. The team is recognized for their helpful demeanor and willingness to accommodate guest requests. Front desk members and dining staff, notably the exceptional waiter Yoga, contribute positively to the overall guest experience with their attentive service.
The pool area at the hotel is a standout feature, offering a clean and expansive 25-meter pool ideal for relaxation. Stunning views enhance the pool's allure, making it a family favorite. A separate kids' pool ensures younger guests are catered to, providing an enjoyable experience for guests seeking resort leisure and relaxation. Overall, Nilai Springs Resort Hotel delivers a pleasant guest experience with notable highlights in location, breakfast, room comfort, and pool facilities. Show more
