Info
Summary of reviewsThe Opera Hotel Hải Phòng stands out for its prime location, making it an ideal choice for travelers seeking convenience and accessibility. Centrally situated in Hải Phòng, the hotel is within walking distance of numerous dining options, shopping venues and leisure activities. Its proximity to public transport facilities such as Hai Phong Station and the speedboat terminal further enhances its appeal for easy commutes and expeditions to surrounding areas and Cat Ba Island. Visitors appreciate the ease of access to various eateries, amenities and the vibrant local scene, making the hotel a favored base for exploring the city.
Rooms at The Opera Hotel receive mixed reviews. Many guests praise the clean, well-maintained and beautifully decorated spaces, highlighting the comfort of the beds, the presence of soft towels and fully equipped amenities including a kettle. Spacious rooms with balconies and windows are noted favorably and guests commend the diligent cleaning staff. Nevertheless, some shortcomings are identified, such as compact room sizes, dated furnishings, occasional strong smells and small bathrooms. Despite these issues, guests find the cozy design and warm color tones appealing, indicating mixed satisfaction.
Cleanliness is another area where The Opera Hotel garners mixed feedback. Positively, many guests find the rooms and bathrooms clean and tidy with diligent cleaning staff maintaining a high standard. However, some areas require attention with occasional reports of sticky floors, unclean towels, lingering trash and sightings of cockroaches. These issues suggest that while the overall cleanliness is commendable, more thorough housekeeping and maintenance could enhance the guest experience.
The staff at The Opera Hotel are frequently described as friendly and courteous with guests appreciating their eagerness to help and pleasant demeanor. However, there are notable gaps in customer service, particularly at the reception. Issues such as lack of assistance with luggage, poor reception service and limited English proficiency among staff members hint at areas for improvement in customer service and hospitality skills, despite the overall friendliness.
In summary, The Opera Hotel Hải Phòng offers a strategic location with convenient access to various attractions and amenities, well-decorated rooms that are generally clean and comfortable, but with some potential areas needing attention and friendly staff who could benefit from enhanced customer service training.
Show moreRead review summaries for all categories
Categories
