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Summary of reviewsThe Elms Hotel, situated in a picturesque location with beautiful surroundings, garners praise for its prime positioning within a short walk to Retford town center, local amenities and the train station. The hotel's grounds are well-maintained and the ample parking and noise-minimizing external room blocks contribute to a restful stay. Visitors consistently commend the helpful and welcoming staff, alongside the clean and spacious rooms, enhancing the overall pleasant experience.
Breakfast at the hotel has generally positive feedback with guests frequently describing it as excellent, very good and beautifully cooked. The friendly and accommodating staff contribute to a pleasant breakfast setting and the value for money is often acknowledged. Despite occasional mentions of basic offerings and quality issues, the high-quality breakfast experience stands out in most reviews.
The dinner experience, especially at the hotel's Indian restaurant, receives high accolades with guests highlighting the exceptional flavors and great value for money. Words like top-notch and beyond amazing are common in reviews, praising both the food quality and presentation. The hotel's general restaurant and bar menu also receive favorable comments for the good food and friendly service, though there are isolated critiques about some bar menu items.
Guest opinions about the rooms are predominantly positive regarding cleanliness and comfort. Rooms are often described as clean and comfortable with spacious beds. However, there are frequent remarks about the need for updates, as some rooms appear dated and worn. Issues like inadequate ventilation, worn furnishings and occasional cleanliness lapses suggest a desire for refurbishment to match the otherwise beautiful building and grounds.
Cleanliness throughout the hotel receives mixed feedback. While numerous guests commend clean and well-equipped rooms, isolated issues such as unvacuumed carpets, leaky showers and dated decor necessitate improvements. Despite these critiques, many still find the hotel pleasant and tidy.
The Elms Hotel's staff is a standout feature, consistently praised for their friendly, accommodating and helpful demeanor. Guests appreciate the professional and welcoming service, which significantly contributes to the positive overall experience.
Beds at the hotel are largely commended for comfort with many guests reporting restful sleep on large, super king-sized beds and comfortable mattresses. Despite some reports of hard or lumpy mattresses and old bedding, most visitors enjoy a satisfactory and restful sleep experience.
Overall, The Elms Hotel provides a convenient and enjoyable stay, underscored by friendly staff, comfortable accommodations and excellent dining options, particularly at the Indian restaurant. Improvements in certain areas could further enhance the guest experience.
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