Info
Summary of reviewsPlatinum Hotel & Residence Wilanów offers a comfortable and modern stay within a serene, green area of Warsaw's Wilanów district. The hotel’s location is a major highlight with easy access to various amenities like grocery stores, restaurants, cafes and public transport. The proximity to Wilanów Palace and other local attractions adds to its appeal, making it an excellent choice for both business travelers and those seeking a tranquil escape.
Guests generally appreciate the modern, clean and well-equipped rooms, which feature amenities such as kettles, microwaves, refrigerators and kitchenettes and are noted for being spacious and comfortable. The beds are frequently praised for their comfort, contributing to a restful stay. However, there are occasional complaints about maintenance issues like stained carpets, worn walls and problematic air conditioning.
The dining experience is mostly positive with guests enjoying good, diverse and tasty breakfast offerings and well-prepared dinners. Some particularly recommend the homemade gnocchi and pork chop from the restaurant. Nonetheless, there are mentions of the breakfast being basic at times and expensive and the restaurant's limited selection and inconsistent hours can be a drawback.
Cleanliness is generally well-regarded with many guests noting clean and well-maintained rooms and facilities. However, some areas need focused improvements, particularly with stained carpets and occasional lapses in thoroughness.
Staff interactions are mostly positive with many guests appreciating the friendly, helpful and multilingual staff. Nevertheless, there's occasional criticism of certain reception staff members for their unprofessional behavior.
Wi-Fi service and parking elicit mixed feedback. While some guests find the Wi-Fi reliable, others face connectivity issues. Parking is secure and convenient but carries an additional fee, which some guests find excessive.
The hotel is family-friendly, offering convenience for those traveling with children and is also noted for being dog-friendly. Accessibility features include elevators and adapted rooms, though certain facilities like narrow shower entrances and small bathrooms present challenges for guests with disabilities.
Overall, Platinum Hotel & Residence Wilanów offers good value for money, providing a clean, safe and comfortable environment that generally meets the expectations of its three-star rating. The combination of modern amenities, a peaceful location and good service make it a suitable choice, although there is room for improvement in certain areas.
Show moreRead review summaries for all categories
Categories