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Summary of reviewsHotel 138 @ Bestari is praised for its prime and convenient location, situated close to a variety of dining options ranging from local street food to fast food outlets like McDonald's. Guests find this particularly appealing as it adds to the overall dining experience. Essential amenities such as a clinic and a laundry service located nearby further enhance its practicality. Visitors also benefit from ample parking spaces and the strategic position that caters to their various travel needs.
The rooms are generally noted for their simplicity and comfort. They are described as clean, tidy and equipped with basic facilities like small tables and a telephone. Guests appreciate the comfortable atmosphere and the hotel's accessibility, including the presence of an elevator and ample parking space. However, there are areas needing improvement, such as noise insulation and specific cleanliness issues, including dusty windows, unclean linens and stained comforters. Some rooms also suffer from maintenance problems like clogged drains and leaking sinks.
The overall cleanliness of the hotel garners mixed reviews. While some guests found the rooms clean and comfortable, others reported encountering issues such as dusty floors, stained bed sheets and the presence of ants, cockroaches and mites. The family rooms, in particular, were critiqued for their size and lack of sufficient amenities, such as power outlets. Improving the consistency of room cleanliness and maintenance could significantly enhance guest satisfaction.
The staff at Hotel 138 @ Bestari receive mixed feedback as well. Many guests commend the staff for their friendliness and helpfulness, recounting positive interactions where receptionists made thoughtful room suggestions and provided courteous service. However, there are also instances of less favorable experiences, including reports of rude customer service and distracted receptionists. Despite these occasional drawbacks, the overall perception of the staff remains largely positive.
In summary, Hotel 138 @ Bestari is valued for its strategic location and basic comforts. While it offers fundamental amenities and a convenient base for exploring local dining options, attention to cleanliness and improved noise insulation are essential areas for enhancement. The generally friendly and helpful staff further contribute to the appeal of the hotel, though consistency in customer service could ensure a more uniformly positive guest experience.
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