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Summary of reviewsGrand Hotel Italia in Cluj is widely praised for its superior location, excellent staff, spacious rooms and luxurious amenities. Nestled on a hill, the hotel offers breathtaking panoramic views of the city, creating a serene and quiet atmosphere just a short ride from downtown Cluj. Nearby conveniences like a Lidl store and on-site amenities, including a spa, further enhance the tranquil experience.
The breakfast at the hotel receives commendations for its rich variety and delicious offerings, featuring fresh fruits, good cheese and charcuterie. Guests can enjoy their meals with the added convenience of car parking with charging stations for electric vehicles. While some feel the breakfast could meet higher standards expected of a 5-star hotel, the general consensus is positive with many satisfied guests.
Dinner experiences are mixed with many guests praising the food as delicious and well-prepared, while others find the menu limited and the meals below expectations. Service efficiency in the restaurant and bar has also been noted as an area needing improvement.
The rooms at Grand Hotel Italia stand out for their ample space, comfort and cleanliness. Guests appreciate the large, bright and stylishly decorated rooms, which, despite their somewhat old-fashioned decor, are attractive and functional. The bathrooms, known for their size and modern amenities, contribute greatly to the overall positive experience, ensuring a restful and serene stay.
Cleanliness is a strong point with the hotel consistently impressing guests with its spotless rooms and well-maintained property. Although there are occasional lapses, such as rooms not being cleaned on a particular day, the high standard of cleanliness remains a notable strength.
The friendly, professional and attentive staff further enhance the guest experience, particularly in the reception and breakfast service. There are a few isolated reports of unfriendly attitudes, but the majority of reviews emphasize the staff's dedication to guest satisfaction.
The stylish spa at Grand Hotel Italia receives high marks for its cleanliness and excellent facilities, including saunas and a pool. While the occasionally reported unavailability of the spa facilities is a downside, the general sentiment is one of appreciation for the relaxing environment.
The hotel's pool is a significant highlight, described as large, beautiful and heated, contributing to a pleasant experience even in cooler weather. Although sometimes crowded and in need of attention, the pool's positive attributes and the friendly poolside staff enhance the overall stay.
Guests also laud the hotel’s beds for their comfort and size, though some note minor issues like stained mattresses and the use of two single beds instead of a double. Overall, the beds contribute significantly to a pleasant and comfortable sleeping experience.
In summary, Grand Hotel Italia delivers a luxurious and tranquil retreat with its stunning location, spacious and clean rooms, excellent staff, luxurious spa and pool facilities and generally positive dining experiences. While some areas like dinner options and certain aspects of service could use improvement, the overall guest experience remains highly satisfying.
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