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Summary of reviewsHotel Sunny Hill, situated in a serene and picturesque neighborhood on the outskirts of Cluj, offers a peaceful retreat with magnificent views and a tranquil environment. Guests value the hotel's proximity to Cluj Napoca, allowing for easy access to the city center while enjoying the greenery and fresh air of the surrounding wooded hills. The panoramic views and quiet atmosphere make it a favored spot for relaxation.
The hotel's breakfast receives positive remarks for its rich and varied offerings, including cheeses, eggs, cold cuts, fruits, juices and desserts. Many guests find the breakfast fulfilling and generous. However, there are some critiques regarding the variety, coffee quality and occasional service issues, indicating areas for improvement to meet higher expectations consistently.
Dinner experiences at the hotel's restaurant are generally favorable with many praising the quality and freshness of the meals. Dishes like the Divine Margarita Pizza and prompt, friendly service from the staff stand out. Nonetheless, some guests note a limited menu and portion sizes, along with occasional issues like slow service and inconsistent food quality.
Rooms at Hotel Sunny Hill are mostly appreciated for their cleanliness, spaciousness and modern design. The large windows and balconies with excellent views add appeal and the beds are often praised for their comfort. However, some guests report cleanliness issues, outdated furnishings and musty smells, alongside complaints about poor WiFi quality and limited daily cleaning services.
The hotel's staff is frequently lauded for their friendliness, helpfulness and professionalism, contributing significantly to a positive guest experience. The team’s multilingual abilities and attentive service, especially from the Sri Lankan restaurant staff, are often highlighted despite occasional instances of less welcoming behavior.
Free WiFi is provided, but many guests experience inconsistent performance, describing it as weak or unreliable, especially on the ground floor. Parking at the hotel is ample and secure, though the gravel surface and event-related congestion could use improvement.
Families find the hotel's spacious apartments with scenic balconies particularly accommodating and the child-friendly atmosphere is appreciated. The beds, while generally comfortable, have received mixed reviews due to occasional issues with worn-out mattresses and poor-quality pillows.
Several guests feel that the hotel falls short of its advertised four-star rating, suggesting a more fitting three-star classification. Despite these criticisms, the hotel remains a suitable choice for both leisure and business travelers, offering amenities such as a 24/7 reception, a conference room and a spacious lobby for work purposes.
In summary, Hotel Sunny Hill offers a peaceful and picturesque retreat with accommodating staff and comfortable rooms. However, addressing certain inconsistencies in dining, cleanliness, WiFi and maintaining four-star standards could enhance the overall guest experience.
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