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Summary of reviewsThe Holiday Inn Express Syracuse Airport by IHG has garnered positive feedback, primarily for its strategic location near the Syracuse Airport, making it a preferred choice for travelers with early flights or late arrivals. The convenience of a complimentary shuttle service further enhances its appeal. The hotel's proximity to downtown Syracuse allows guests to explore the city easily, and its vicinity to various dining options adds to the overall guest experience.
Guests frequently commend the hotel for its exceptional breakfast experience. Many praise the variety and quality of the offerings, describing it as delicious and exceeding expectations. The staff's friendliness and attentiveness during breakfast contribute to a positive start to the day. Although there are minor areas for improvement, such as addressing gluten-free needs, the breakfast remains a highlight for many visitors.
The rooms are noted for their modern, spacious design and cleanliness, providing a comfortable stay for guests. Recent renovations have been well-received, and the comfort of the beds is particularly celebrated. Despite occasional challenges like room noise or readiness delays, the staff's friendliness and helpfulness leave a lasting impression, enhancing overall guest satisfaction.
Cleanliness is a consistent strength, with the hotel maintaining high standards throughout. Many guests appreciate the fresh, modern feel of the premises. Even amidst ongoing construction, cleanliness remains a top priority, ensuring a safe and pleasant stay for travelers prioritizing hygiene.
The staff at Holiday Inn Express Syracuse Airport by IHG are frequently lauded for their exceptional service and welcoming demeanor. The front desk team, including the shuttle drivers, receive specific commendations for their dedication and professionalism, contributing to a seamless and enjoyable stay. The staff's commitment to customer satisfaction is a standout feature of the hotel.
While the pool receives mixed reviews, guests who enjoy it appreciate the heated, indoor setup as a relaxing amenity. Some guests, however, note issues such as strong chlorine levels and occasional pool unavailability. Parking also receives varied feedback, with some visitors highlighting the safety and convenience of the shuttle service, while others encounter challenges with limited spaces and unclear parking policies.
In summary, the Holiday Inn Express Syracuse Airport by IHG stands out for its strategic location, exceptional breakfast, comfortable and clean rooms, and a staff committed to delivering excellent service. Despite minor challenges with the pool and parking, the overall experience is positive, making it a favorable choice for travelers seeking convenience and comfort near the Syracuse Airport.
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