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Summary of reviewsKnights Inn Farmington Hills is praised for its highly convenient location, offering ease of access to work, events, and engagements, making it a favorable choice for those visiting the area for specific purposes. Situated centrally, its strategic positioning enhances the efficiency and comfort of guests' stays, complementing other amenities on offer.
The staff at Knights Inn Farmington Hills are frequently commended for their friendliness and courtesy, contributing to a welcoming atmosphere. The housekeeping and guest services teams are consistently described as polite and helpful, which delivers a positive experience during interactions with maintenance and general service personnel. Management appears to be attentive to occasional issues regarding professionalism, indicating efforts to improve any undesirable conduct.
While the location and staff receive positive recognition, the property's maintenance and cleanliness require substantial improvement. The rooms, often cited for cleanliness issues and unpleasant odors, detract from the overall appeal. The hotel's exterior is generally well-maintained, but this tidiness does not extend indoors. Concerns regarding dirty towels, sheets, fridges, and general room conditions, such as non-functional lights and the absence of smoke alarms and coffee pots, are prevalent. Instances of roaches, bed bugs, and scattered trash around the premises further highlight significant disparities from modern hotel standards.
In summary, Knights Inn Farmington Hills benefits from a strategic location and personable staff, which positively influence guest satisfaction. However, addressing cleanliness and room condition issues would substantially enhance the overall guest experience and align it more closely with contemporary expectations.
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