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Summary of reviewsMermaid, Ipswich by Marston's Inns receives highly favorable reviews across several categories, particularly for its prime location, cleanliness and comfort. Situated conveniently near attractions such as the railway station, town center and Portman Road football ground, the hotel serves as an excellent base for various activities. Guests appreciate the proximity to shops, restaurants and scenic walks along the River Orwell. Despite its location on busy roads, the hotel provides a peaceful and quiet retreat, supplemented by ample parking and nearby supermarkets.
The breakfast offerings at the Mermaid are commended for being fresh, hot and delicious with many enjoying the English and cooked breakfast options. Although some guests found the continental breakfast limited, the variety and value for money are generally praised. The fast and friendly service, along with the flexibility in meal orders, enhances the breakfast experience.
Dinner is another highlight with the onsite pub providing tasty and high-standard meals. The carvery and diverse menu, including special diet options, are particularly notable. Although there are occasional criticisms regarding portion sizes and service speed, the overall dining experience remains positive.
The rooms at Mermaid, Ipswich are spacious, clean and well-appointed with amenities like smart TVs and air conditioning. Guests consistently praise the comfort of the large beds and the soundproofed environment, which ensures a restful stay. While there are minor issues such as occasional randomness in TV channels or insufficient coffee supplies, most find the rooms to be excellent value for money.
Cleanliness is a significant strength of the hotel with rooms frequently described as spotless and well-maintained. The dedicated housekeeping staff contribute to the positive perceptions of the hotel’s hygiene and overall environment.
The staff receive consistent accolades for their friendliness, helpfulness and professional demeanor. Positive interactions with the staff add to the welcoming atmosphere, despite some isolated incidents of less than satisfactory service.
WiFi experiences are mixed with many guests noting a strong and reliable connection, while others encounter issues with signal strength and accessibility. This variability suggests differing experiences depending on room location within the hotel.
Families find the hotel to be particularly accommodating with spacious rooms, amenities for children and positive experiences with children’s meals. The presence of a small play area and thoughtful touches like bedtime stories contribute to a family-friendly environment.
Guests frequently laud the comfort of the beds, which significantly enhances their overall stay. While a few mention issues with the firmness or noise of some beds, most reviews highlight the comfort and cleanliness of the bedding.
Lastly, Mermaid, Ipswich by Marston's Inns is noted for its accessibility with features catering to guests with disabilities such as well-equipped ground floor rooms and convenient disabled parking. However, some challenges with corridor navigation and the allocation of rooms indicate areas for potential improvement.
Overall, Mermaid, Ipswich by Marston's Inns is well-regarded for its strategic location, cleanliness, exceptional staff and comfortable accommodations, making it a popular choice for a diverse range of travelers.
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