Hotel Bero
Hotel in Ostend
8.0
Very Good
From $191
From $191
Info Summary of reviewsHotel Bero in Ostend receives high praise from guests for its convenient and peaceful location just 300 metres from the beach, as well as its extensive breakfast buffet that offers a wide variety of options. The rooms are reported to be clean, spacious and comfortable with good amenities, despite some needing refurbishment. The hotel's cleanliness and hygiene are highly rated, as are the friendliness and helpfulness of the staff. Guests can take advantage of the hotel's spa amenities, including the indoor pool, sauna and hammam, although some have noted issues with certain amenities or temperatures. Parking can be a bit tricky with mixed experiences reported by guests. Families have enjoyed the well-equipped children's playroom and outdoor playground, as well as the spacious family rooms and central location. The beds are described as comfortable by many guests, although some have reported issues with the mattresses. Overall, Hotel Bero is generally considered a good or very good hotel, although some guests have felt that it is more akin to a three-star rating rather than four. The indoor pool is a peaceful retreat that guests appreciate for its beautiful design and calming atmosphere.
Show more
Categories
Hotel with Spa


Family Friendly Hotel


Hotel with Swimming Pool

Heated Pool    Indoor Pool  


Show more
 
C-Hotels Andromeda
Hotel in Ostend
9.0
Excellent
From $182
From $182
Info Summary of reviewsC-Hotels Andromeda enjoys widespread acclaim for its prime beachfront location and proximity to Ostend’s attractions, offering guests a blend of tranquility and urban convenience. Situated directly on the promenade, it affords spectacular ocean views from many rooms, especially those on higher floors or with terraces. Its central positioning means guests have easy access to the city center, casino, shops and restaurants. The availability of underground parking and well-maintained facilities, including impressive wellness areas, further enhances its appeal.

The breakfast experience at C-Hotels Andromeda is consistently praised for its extensive, varied and high-quality offerings. Guests appreciate the superb selection featuring fresh fruit, gourmet sausages, cheeses, pancakes and pastries, accompanied by delightful sea views. Thoughtful touches such as fresh orange juice, champagne and healthy options elevate the breakfast, enjoyed in a clean and spacious dining area with efficient and friendly service.

While the lunch buffet receives high marks for quality and variety, the lack of dinner options is a noted drawback. Guests have expressed disappointment in the absence of an evening restaurant and room service. However, the availability of bar snacks, live music and well-made cocktails contributes to a pleasant overall dining experience.

Guest rooms at C-Hotels Andromeda are recognized for their size, cleanliness, modern amenities and stylish decor. Rooms are well-equipped and beautifully furnished with many offering stunning sea views from balconies. Family rooms provide ample space for comfort, while deluxe and junior suites offer luxurious touches. Exceptional soundproofing ensures a peaceful stay despite the hotel’s central location.

The hotel's cleanliness is continually emphasized with guests finding all areas, from rooms to wellness facilities, in immaculate condition. This high standard of hygiene contributes significantly to the overall positive atmosphere.

Staff at the hotel receive frequent commendations for their professionalism, warmth and attentiveness. Reception and housekeeping teams are particularly noted for their friendly and efficient service, enhancing the guest experience.

WiFi performance receives mixed feedback; while many guests find it fast and reliable, some report inconsistent connectivity and minor issues with access details.

The spa is highly regarded for its exceptional facilities, cleanliness and relaxing ambiance. Guests enjoy a comprehensive range of amenities including a large pool, jacuzzi, sauna and steam room. The wellness area’s meticulous hygiene and thoughtful organization, such as designated adult-only times, add to its appeal.

For fitness enthusiasts, the hotel’s gym is well-equipped with modern equipment and guests appreciate its cleanliness and maintenance.

The indoor pool is another standout feature, praised for its spaciousness, heat and designated time slots for children and adults. It contributes to both relaxation and family-friendly fun, despite occasional crowding.

Parking, however, presents challenges with its tight and narrow spaces, making it difficult for larger vehicles. While secure, the limited number of spots and the absence of conveniences like elevators in the garage may prove cumbersome. Guests are advised to book parking in advance and consider alternatives.

Overall, C-Hotels Andromeda stands out as an excellent choice for a beachside retreat, combining comfort, style and convenience with only a few areas for potential improvement.
Show more
Categories
Luxury Hotel


Hotel for Honeymoon


Hotel with Spa


Show more
 
Romantik Manoir Carpe Diem
Hotel in De Haan
9.2
Excellent
From $225
From $225
Info Categories
Hotel with Parking

EV charging stations  


Luxury Hotel


Hotel near Golf Courses


Show more
 
Hotel De Stokerij
Hotel in Oudenburg
8.9
Excellent
From $100
From $100
Info Categories
Hotel with Parking

EV charging stations  


Hotel near Golf Courses


Hotel Taking Steps Towards Sustainability


Show more
 
Country House Duinhof
Hotel in De Haan
9.0
Excellent
From $202
From $202
Info Summary of reviewsCountry House Duinhof is a beautiful and serene oasis located in a quiet residential area of De Haan, about 1.5 km from the sea. The hotel offers a rich and delicious breakfast served on a sunny terrace with friendly staff providing excellent service. The rooms are spacious, clean and comfortable with some having direct access to the well-maintained gardens. The hotel's personalized service and tasteful decor have been praised with everything being described as "impeccable." The staff are pleasant, professional and go above and beyond to make guests feel at home. The hotel boasts a beautiful garden with a well-maintained and heated pool, which is a huge plus according to guests. Country House Duinhof is also a great choice for families with clean and comfortable rooms, a small but fun pool and accessories provided for young children. The hotel's excellent bedding has received high marks with guests describing the beds as big, comfortable and even heavenly. Overall, Country House Duinhof is a top pick for those seeking a comfortable and relaxing getaway in beautiful surroundings.
Show more
Categories
Family Friendly Hotel


Hotel with Swimming Pool

Heated Pool    Outdoor Pool  


Hotel with Parking

EV charging stations  


Show more
 
Hotel Rubens
Hotel in De Haan
8.9
Excellent
From $152
From $152
Info Categories
Hotel near Golf Courses


Hotel for Honeymoon


Hotel with Spa


Show more
 
Charmehotel Kruishof
Hotel in Ostend
9.2
Excellent
From $158
From $158
Info Categories
Hotel near Golf Courses


Hotel Taking Steps Towards Sustainability


Hotel for Honeymoon


Show more
 
Grand Hotel Belle Vue
Hotel in De Haan
8.8
Excellent
From $216
From $216
Info Categories
Hotel with Parking

EV charging stations  


Luxury Hotel


Hotel near Golf Courses


Show more
 
9.1
Excellent
From $173
From $173
Info Categories
Hotel near Golf Courses


Hotel Taking Steps Towards Sustainability


Hotel for Honeymoon


Show more
 
8.7
Very Good
From $97
From $97
Info Summary of reviewsHotel Acropolis "Op het sportiefste park van de kust" is an appealing getaway known for its serene and picturesque setting near the coast. The hotel offers a tranquil atmosphere with easy access to various leisure activities, including sports facilities, amusement parks and the Proximus Pop-Up Arena. Guests appreciate the hotel’s proximity to the beach, accessible via pleasant walking paths through the dunes and the ample free parking, making it convenient for guests arriving by car or planning bike rides in the area.

The standout feature of the hotel is its exceptional breakfast, which consistently receives praise for its delicious, fresh and extensive offerings. Guests enjoy a variety of high-quality options, from fresh fruits and vegetables to freshly baked pastries. Although the breakfast location in the basement with limited ventilation is sometimes criticized, the overall quality and variety of food compensate significantly.

The dining experience receives mixed reviews with guests appreciating the delicious meals available at the nearby casino restaurant. However, the lack of on-site dining options, early closing hours and no room service are noted drawbacks. Despite this, the availability of complimentary coffee or tea at any time is a well-received perk.

The rooms at Hotel Acropolis are often described as spacious, beautifully decorated and equipped with modern amenities. Guests frequently mention receiving free upgrades to more luxurious suites, enhancing their stay. The family suites are particularly appreciated for their multiple bedrooms and bathrooms, catering well to families. However, occasional issues such as lack of air conditioning and ventilation in some rooms are noted.

Cleanliness is another strong point for Hotel Acropolis with guests frequently describing the rooms and overall environment as immaculate and well-maintained. Though there are occasional reports of minor cleanliness lapses, the high standards upheld by the hotel are generally praised.

The staff at Hotel Acropolis are frequently commended for their friendliness, helpfulness and professionalism. Guests feel warmly welcomed and supported with the staff’s attentiveness and readiness to assist contributing significantly to a pleasant stay.

The hotel’s WiFi is well-regarded with guests consistently praising its quality and reliability, making the digital experience for guests smooth and trouble-free.

Family travelers find Hotel Acropolis especially appealing due to its spacious family suites, dedicated playrooms and outdoor playground. The hotel offers a wide range of amenities and activities that cater to children and ensure a memorable family vacation.

While the spa and pool facilities are not on-site and require additional charges, guests who access these amenities generally enjoy their experiences. Nonetheless, clearer communication about these facilities would enhance guest satisfaction.

Overall, Hotel Acropolis is highly regarded for its serene location, exceptional breakfast, spacious and modern rooms, excellent cleanliness, friendly staff, robust WiFi and family-friendly amenities, making it a recommended destination for those seeking comfort and tranquility near the coast.
Show more
Categories
Hotel for Honeymoon


Hotel with Spa


Family Friendly Hotel


Show more
 
Romantik B&B Zonnehuis
Bed & Breakfast in De Haan
9.6
Excellent
From $219
From $219
Info Categories
Luxury Bed & Breakfast


Bed & Breakfast Taking Steps Towards Sustainability


Bed & Breakfast near Nightlife Spots


Show more
 
Villa Ostinato
Hotel in Ostend
9.5
Excellent
Info Summary of reviewsVilla Ostinato is highly acclaimed for its prime location, just a short distance from Oostende's city center and seaside boulevard yet nestled in a tranquil, historical neighborhood. This ideally situated hotel allows guests to easily access the Casino Kursaal, the dyke, Leopoldpark and various shopping streets, rendering it perfect for leisurely strolls and exploration.

An exceptional breakfast experience awaits visitors at Villa Ostinato. Guests consistently describe the morning meal as delicious, luxurious and extensive, featuring a wide array of options including rolls, croissants, various types of ham and cheese, eggs, yogurt, fresh fruit and even champagne. The breakfast is praised for its meticulous presentation, local and homemade products and the calm, pleasant atmosphere in which it is served, often on a quiet terrace.

The dining experience at Villa Ostinato extends to an equally praised lunch and dinner service. The on-site restaurant receives glowing reviews for its mouthwatering, gourmet cuisine, delightful garden setting and tasteful decoration. The friendly and professional staff, along with the top chef, contribute to a seamless and satisfying dining experience.

The rooms at Villa Ostinato are a standout feature, impressing guests with their spaciousness, luxurious design and modern amenities. Reviewers frequently highlight the stylish decor, superb bathrooms with large bathtubs and the overall sense of elegance and comfort. Cleanliness is noted as exceptional with the hotel maintaining immaculate conditions throughout.

The staff at Villa Ostinato are celebrated for their exceptional service. Guests often mention the friendly, helpful and attentive nature of the staff with particular praise for hostess Marie. The staff's kindness, warmth and professional demeanor enhance the overall experience, making for a seamless and enjoyable stay.

Beds at Villa Ostinato are another highlight with guests consistently describing them as very comfortable and spacious, featuring options for different pillows to ensure a restful sleep. The high-quality bedding and box spring beds contribute to a cozy and inviting environment.

As an adult-only retreat, Villa Ostinato offers a tranquil and intimate atmosphere, ideal for couples seeking a serene getaway. The hotel's emphasis on providing a quiet and peaceful environment further adds to its charm, making it an exceptional choice for those valuing privacy and calm.

Overall, Villa Ostinato is celebrated for its convenient and beautiful location, luxurious rooms, outstanding dining experiences, exceptional cleanliness and superb staff, ensuring a memorable and restful stay for its guests.
Show more
Categories
Hotel for Adults Only


Hotel for Honeymoon


Romantic Hotel


Show more
 
Mercure Oostende
Hotel in Ostend
8.4
Very Good
From $123
From $123
Info Categories
Hotel with Parking

EV charging stations  


Hotel near Golf Courses


Hotel Taking Steps Towards Sustainability


Show more
 
Hotel Monarc
Hotel in Ostend
8.5
Very Good
From $182
From $182
Info Summary of reviewsHotel Monarc in Ostend garners consistently high praise, particularly for its outstanding location just a short walk from the seafront. Guests appreciate the hotel's proximity to the beach, central attractions and local amenities like cafés, restaurants and shops. This central but tranquil positioning makes it an ideal base for exploring the city on foot.

One of the hotel's standout features is its breakfast buffet, often described as extensive, delicious and well-presented. Guests are impressed with the variety and quality of offerings, including fresh fruit, smoothies, eggs made to order and fresh rolls. The friendly and attentive breakfast staff further elevate the morning dining experience.

The hotel's rooms are another highlight, noted for their spaciousness, modern and stylish decor and comfortable bedding. Bathrooms, particularly the ones with walk-in showers and freestanding baths, receive frequent accolades for their luxurious feel. Cleanliness across the hotel, from the rooms to common areas, is consistently praised, ensuring a comfortable stay.

Staff at Hotel Monarc are repeatedly described as friendly, helpful and professional, contributing significantly to the welcoming atmosphere. Their warm and responsive service enhances the overall guest experience.

For families, Hotel Monarc offers spacious and well-laid-out family rooms that provide comfort and privacy. Parents appreciate the thoughtful room designs that cater to both adults and children. The exceptional comfort of the beds with high-quality mattresses and pillows, ensures a restful night's sleep for all guests.

Despite some mixed feedback regarding its four-star rating, especially concerning amenities and room size, the general sentiment remains positive. Business travelers find the location convenient, though there are suggestions for improvement in room lighting and amenities to better suit their needs. The hotel's luxurious ambiance, stunning entrance and well-appointed interiors make it a tranquil retreat for all visitors.

Overall, Hotel Monarc is highly recommended for its prime location, exceptional breakfast, comfortable rooms, cleanliness and welcoming staff, making it a top choice for both leisure and business travelers in Ostend.
Show more
Categories
Luxury Hotel


Family Friendly Hotel


Business Hotel


Show more
 
Hotel Astoria
Hotel in De Haan
8.7
Very Good
From $148
From $148
Info Summary of reviewsHotel Astoria in De Haan enjoys high praise for its excellent location, situated just a short walk from the beach, tram stop and charming city center. Guests appreciate the tranquil setting in the historic Anglo-Norman district, which is perfect for scenic walks and relaxation. The central position and free nearby parking make it convenient for exploring nearby attractions such as Bruges.

The breakfast at Hotel Astoria is a standout, consistently receiving accolades for its extensive, varied and high-quality options, including freshly prepared egg dishes, homemade yogurt, fresh fruits, local cheeses and more. The friendly staff further enhance the dining experience, making it a notable highlight for guests. While the hotel doesn't provide dinner services, its bar, known for its excellent house gin and tonics, offers a pleasant ambiance for evening relaxation.

Guests commend the spacious, clean and comfortably furnished rooms. The tasteful renovations blend modern amenities with historical charm, ensuring a comfortable stay. Although some noted a lack of air conditioning, the overall feedback emphasizes the rooms' cleanliness, stylish decor and comfortable beds.

The hotel's dedication to cleanliness is evident with many guests highlighting the spotless conditions throughout the property. The staff's friendliness and professionalism significantly contribute to a positive guest experience with many noting their warm, welcoming and helpful approach.

Hotel Astoria also earns praise for its stable and strong Wi-Fi connection, crucial for modern travelers. Families find the hotel particularly accommodating with activities and amenities tailored for children, making it a top choice for family vacations. Golf enthusiasts will appreciate the proximity to quality golf courses.

Overall, Hotel Astoria provides a blend of historical charm and modern luxury, making it a well-regarded four-star establishment. It caters well to both leisure and business travelers, offering a comfortable, convenient and enjoyable stay.
Show more
Categories
Hotel near Golf Courses


Hotel for Honeymoon


Family Friendly Hotel


Show more
 
Thermae Palace
Hotel in Ostend
8.2
Very Good
From $144
From $144
Info Summary of reviewsThermae Palace receives commendable reviews across several categories, thanks primarily to its exceptional beachfront location, grand historical charm and excellent services.

The hotel's premier location right on the beach offers breathtaking sea views and easy access to the sand, surf and nearby attractions in Oostende and Middelkerke. Guests appreciate the convenience of being close to restaurants, shops, nightlife and public transport, including a nearby tram stop. The building's iconic art deco style, dating back to the 1930s, adds a unique historical allure that enhances the overall experience.

Breakfast at Thermae Palace garners widespread praise for its variety, quality and presentation. Guests enjoy an extensive selection of fresh fruits, smoked salmon and even Cava, often accompanied by enchanting sea views. The friendly and attentive breakfast staff at Brasserie Albert significantly enhance the dining experience, though the high cost and occasional crowding are noted drawbacks.

Dining at Brasserie Albert is generally well-received with many guests highlighting the superb quality and taste of dishes such as shrimp croquettes, sole and lobster bisque. The cozy and luxurious ambiance, paired with beautiful sea views, makes for an enjoyable dining experience. While some reviews mention slow service and early closing times, the general consensus is positive.

Guest rooms at Thermae Palace are praised for their impressive size, comfort and cleanliness. The spacious accommodations often come with amenities like coffee machines and fridges and many rooms offer stunning sea views from private balconies or terraces. However, some areas, particularly bathrooms, show signs of age and could benefit from renovation.

The hotel's cleanliness is consistently commended with many guests describing the rooms and communal areas as spotless and well-maintained. Despite some minor issues like stained carpets and dated fixtures, the overall hygiene and upkeep of the hotel leave a positive impression.

Staff at Thermae Palace are frequently highlighted for their friendly and helpful demeanor. The reception team and restaurant staff receive particular praise for their warm and efficient service, contributing significantly to the overall guest experience.

Free WiFi is available throughout the hotel with varied experiences in connection quality. While some guests report satisfactory streaming capabilities, others encounter spotty or slow connections, particularly in higher-floor rooms.

The on-site gym, although small and sometimes uncomfortably warm, is well-equipped with various sports equipment and a sauna, providing a functional space for guests' exercise needs.

Thermae Palace's beachfront location provides direct access to a beautiful sandy beach, ideal for leisurely walks and sunbathing. Many rooms offer exceptional sea views and the proximity to both the beach and city center is a noted advantage.

Family-friendly accommodations are another highlight with spacious family rooms and convenient beach access making it an excellent choice for family vacations. The hotel provides a comfortable and relaxed environment, despite minor setbacks like outdated decor and occasional discomfort with children's beds.

In summary, the combination of Thermae Palace's exceptional location, historical charm, spacious and comfortable rooms and friendly staff makes it a highly recommended destination for travelers seeking relaxation and a touch of nostalgia on the Belgian coast.
Show more
Categories
Beachfront Hotel


Hotel near The Beach


Family Friendly Hotel


Show more
 
Ostend Hotel
Hotel in Ostend
8.3
Very Good
From $136
From $136
Info Summary of reviewsOstend Hotel enjoys a spectacular location, making it a highly favored choice for various types of travelers. Situated only steps from the beach and centrally located within the city, it offers convenient access to local attractions, shops, restaurants, museums and the fishing harbor. Guests appreciate its close proximity to the train station, underground parking and bike storage facilities, making it ideal for beach vacations, family getaways and sightseeing. The hotel also manages to provide a peaceful retreat despite its central location and its cleanliness, amiable staff and modern yet classic atmosphere contribute to an overall delightful stay.

The breakfast at Ostend Hotel is frequently highlighted as a standout feature, offering a comprehensive and varied buffet that caters to different tastes, including options for gluten-free bread. Guests are impressed with the ample and freshly replenished selection, describing it as a delicious and hearty start to the day. The spacious and pleasant breakfast area, along with a children's section, further adds to the dining experience.

Dinner at the hotel is equally impressive with a diverse and high-quality menu that satisfies many guests. The dinner buffet, in particular, is valued for its extensive choices and exceptional quality, successfully complementing the breakfast experience. However, due to high demand, securing a dinner reservation can sometimes be challenging, so advance booking is recommended. Minor suggestions for improvement include consistency in certain dishes and flexible dining options throughout the day.

The hotel rooms receive commendations for being spacious, clean and well-maintained. Newly renovated rooms and deluxe suites garner particular praise for their modern design and excellent cleanliness. Family rooms are noted to be spacious and well-equipped, ideal for accommodating children with practical features like double bathrooms. However, some standard rooms are reported as small and outdated with noise issues in certain areas.

Cleanliness is a major strength of Ostend Hotel, consistently praised across guest reviews for its high standards. The hotel maintains pristine conditions across all facilities, including rooms, bathrooms and play areas. The cleaning staff's diligence further enhances the overall guest experience.

Guest reviews frequently applaud the hotel's staff for their warm and welcoming demeanor. From the reception to the dining areas, the staff goes out of their way to ensure a comfortable and pleasant experience for visitors. This consistent friendliness and professionalism significantly contribute to the hotel’s hospitable atmosphere.

The hotel's free Wi-Fi service generally receives positive feedback, though some guests note occasional connectivity issues. The gym and spa facilities are also well-regarded with private access to the sauna being a notable perk. The hotel’s family-oriented facilities, including extensive play areas and dedicated children’s amenities, are highly appreciated, making it an excellent choice for family stays.

Parking facilities at the hotel receive mixed feedback with some guests finding the options secure and convenient, while others report challenges with availability and high fees. Nonetheless, the location of these facilities is generally regarded as convenient.

Overall, Ostend Hotel is a highly recommended option for travelers looking for a blend of convenience, comfort and family-friendly amenities in a charming coastal town. Despite minor areas for improvement, the hotel's location, diligent staff and comprehensive offerings make for a memorable stay.
Show more
Categories
Family Friendly Hotel


Hotel near Nightlife Spots


Hotel with Parking

EV charging stations  


Show more
 
8.7
Very Good
From $186
From $186
Info Categories
Hotel with Parking

EV charging stations  


Hotel near Golf Courses


Hotel with Spa


Show more
 
Hotel Du Parc
Hotel in Ostend
8.7
Very Good
From $141
From $141
Info Categories
Hotel for Honeymoon


Family Friendly Hotel


Romantic Hotel


Show more
 
Vayamundo Oostende
Hotel in Ostend
8.2
Very Good
From $95
From $95
Info Summary of reviewsVayamundo Oostende is a highly recommended hotel with a prime location by the sea and a tram stop, making it easy to explore the surrounding area. Guests rave about the fantastic views and the long, broad beach. The breakfast buffet is extensive with something for every taste and the staff are praised for their helpfulness and attentiveness. The rooms are spacious, clean and well-equipped, making it an excellent choice for families. The staff are described as helpful, friendly and welcoming with the receptionists receiving particular praise for their warm and cordial welcome. The wellness area is attractively designed and offers many options for relaxation, including a sauna with great benefits. The swimming pool is a popular feature of the hotel with many guests enjoying its refreshing water after a day of activities. The hotel caters to families with plenty of activities for children, making it a perfect destination for families with young ones. The beds have received mixed reviews, but guests can expect to have a relaxing sleep experience. Overall, Vayamundo Oostende is a great value hotel with excellent amenities and a family-friendly atmosphere.
Show more
Categories
Hotel with Spa


Family Friendly Hotel


Hotel with Swimming Pool

Indoor Pool  


Show more
 
*Additional taxes or fees may apply. Please check the final price before completing your booking.
Categories:
  •     Parking (1153)
  •     Dog Friendly (871)
  •     Free Wi-Fi (632)
  •     Pool (337)
  •     Outdoor Pool (251)
  •     Accessible (227)
  •     Luxury (226)
  •     Adult Only (222)
  •     Cheap (214)
  •     Small (176)
  •     EV charging stations (139)
  •     Heated Pool (135)
  •     3 Star (130)
  •     Nightlife (110)
  •     4 Star (95)
  •     Beach (88)
  •     Family (73)
  •     Indoor Pool (62)
  •     Golf (59)
  •     Private Pool (55)
  •     Dogs Stay Free (50)
  •     Sustainability Journey (42)
  •     Honeymoon (42)
  •     Tennis (34)
  •     Business (30)
  •     Romantic (21)
  •     Spa (18)
  •     Children's Pool (17)
  •     Gym (11)
  •     Yoga (5)
  •     Rooms with Jacuzzi / Hot-Tub (3)
  •     Historic (2)
  •     Dog Play Area (2)
  •     Pool Lap Lanes (2)
  •     Beachfront (1)
  •     Pool Water Slide (1)
  •     All-Inclusive Packages (1)
  •     5 Star (1)
×
Checkin
×
Categories
Map
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ