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Summary of reviewsPesona Alam Resort & Spa stands as a serene retreat enveloped by lush forests and breathtaking mountain views in the heart of Puncak. The resort's idyllic location, surrounded by natural beauty, offers an ideal setting for relaxation and exploration. Its proximity to popular attractions like Taman Safari and essential services makes it an excellent base for visitors. The resort features stunning sunrise views and picturesque gardens with well-designed villas, amplifying the guests' experience.
Families find Pesona Alam Resort & Spa particularly appealing due to its various kid-friendly facilities, such as heated swimming pools and playgrounds. The resort also offers a host of activities to keep children entertained, including zipline adventures and a kids' club. The spacious villas provide flexibility and comfort, making it an ideal choice for families.
The breakfast at the resort is a celebrated highlight, offering a diverse buffet that includes local Indonesian specialties alongside Western and Asian options, set in a scenic dining atmosphere. While some guests, particularly Arab visitors, find the breakfast offerings lacking in specific cultural tastes, the majority appreciate the variety and quality of the food.
Dining experiences at the resort are a mix of well-prepared dishes and diverse meal options, though some find the prices of food and drinks to be on the higher side. The professionalism of the restaurant staff is frequently commended, enhancing the overall dining experience.
Guests generally praise the resort's cleanliness, describing the rooms, villas, and public spaces as well-maintained. However, improvements in certain areas, such as soundproofing, amenities, and infrastructure, could further enhance the stay. The staff at the resort is known for their friendliness and eagerness to assist, contributing significantly to the welcoming atmosphere.
Though the Wi-Fi service receives mixed reviews, with some reports of slow connectivity during peak times, the overall amenities provided by the resort support a comfortable stay. The spa, though drawing mixed feedback, is appreciated for specific therapists and the quality of massages offered.
Lastly, the resort's beds receive varied feedback, with many guests finding them comfortable, while others note issues with their age and softness, suggesting room for improvement.
Overall, Pesona Alam Resort & Spa is recognized for its tranquil setting, family-oriented facilities, and commendable service, making it an appealing choice for a memorable holiday in Puncak.
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