Info
Summary of reviewsMr. Lewis Rotterdam is appreciated for its serene and picturesque location by the water in a quiet neighborhood of Rotterdam. It offers guests a peaceful retreat with easy access to the city center, within walking distance of the central station. The area is safe and beautifully maintained, surrounded by charming avenues, lush parks, and offers vibrant local shops and eateries. This central yet tranquil setting makes it ideal for both business and leisure travelers seeking convenience without sacrificing peace.
Guests often praise the hotel's rooms for their stylish, spacious, and modern design, equipped with essential amenities like comfortable bedding, air-conditioning, and tea and coffee-making facilities. Many rooms have beautiful views of the canal or courtyard, contributing to a cozy and appealing stay. While some deficiencies in available electrical outlets and maintenance issues have been noted, overall satisfaction remains high with the accommodations provided.
The hotel excels in cleanliness, with numerous reviews highlighting the spotless and well-maintained state of the rooms and common areas. However, some inconsistencies have been reported, such as issues with dusty floors and occasional odors, suggesting room for improvement in maintaining consistent standards.
The staff receives mixed reviews, though positive feedback is more prevalent. Guests commend their friendliness and helpfulness, often highlighting a specific staff member, Sam, for his responsiveness and problem-solving skills. The hotel's unique check-in and customer service approach, conducted primarily through online platforms like WhatsApp, offers convenience but lacks personal interaction. Some guests have found this system complicated and suggest improvements in on-site support.
Technological conveniences at the hotel, particularly its high-speed Wi-Fi and mobile app accessibility, are well-regarded. The self-check-in process, while modern and efficient, may present challenges to some guests unfamiliar with the system. Despite some connectivity issues, the technological offerings overall are seen as a positive aspect of the stay.
The beds at Mr. Lewis Rotterdam are frequently described as exceptionally comfortable, contributing to a restful night's sleep. Although minor issues with bed setups have been observed, the overall comfort and the clean, stylish environment leave guests satisfied.
While considered a good value for a three-star rating, guests note certain discrepancies in amenities such as the absence of essential toiletries. The hotel's self-service approach and communication style, characterized by numerous emails, may overwhelm some guests, suggesting a need for balance. Nonetheless, for travelers prioritizing location, basic comforts, and modern conveniences, Mr. Lewis Rotterdam presents an attractive option for a comfortable and accessible stay in Rotterdam.
Show moreRead review summaries for all categories
Categories
