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Summary of reviewsThe Lady Stern Jerusalem Hotel consistently receives high praise for its strategic location in the heart of Jerusalem, providing convenient access to the lively Mahane Yehuda Market and significant city landmarks via nearby public transportation. Guests appreciate its central placement on Yaffo Street, allowing easy exploration of both historical and modern Jerusalem while being close to public transit options including the light rail station and bus stops.
Breakfast at the hotel is highly regarded for its diversity, flavor and high quality. Many guests describe it as excellent with a rich variety including fresh and colorful options such as salads, cheeses and freshly brewed coffee, creating a luxurious morning dining experience. While there are occasional critiques regarding limited gluten-free and vegan choices, the overall reception is overwhelmingly positive.
Dinner, especially the Shabbat Friday dinner, is noted for its variety and delicious offerings like salmon and vegetables. However, some guests feel the prices are high relative to the quality and service with challenges around ordering food during the Sabbath due to local restrictions.
The hotel rooms generally receive positive feedback, described as clean, spacious and comfortable with modern amenities. High floors offer stunning views and thoughtful touches like fruit platters and soft bathrobes enhance the guest experience. However, a few rooms receive critiques for being small, dark or facing construction sites, which can affect ambiance.
Cleanliness is a standout feature with numerous reviews highlighting the immaculate condition of rooms and public spaces, further enhanced by the professional and attentive staff. Guests commend the hotel's modern design and organized environment.
The staff consistently impress with their friendliness, helpfulness and professionalism. Descriptions of "excellent service" and "attentive and cheerful" nature abound, highlighting individuals like the reception manager Saied for their exceptional dedication to guest satisfaction.
The hotel offers good, reliable and free WiFi, which is appreciated by guests. The spa, though praised for its anticipated high-level experience and pleasant ambiance, faces criticism for inconsistent availability often due to external factors like renovations or regulatory closures.
Parking facilities receive mixed reviews but mostly positive, appreciated for their convenience and reasonable rates. However, challenges such as locating the parking lot and limited availability during peak times are noted by some guests.
The hotel’s family-friendly environment makes it an excellent option for those traveling with children. The staff’s personalized service and thoughtful gestures ensure families feel welcome and cared for with clean and spacious rooms suitable for larger groups.
Beds at the hotel are frequently highlighted for their comfort, contributing to restful sleep. While there are few comments on split or hard mattresses, the majority of reviews affirm the luxury and support offered by the bedding.
In summary, the Lady Stern Jerusalem Hotel offers a highly satisfactory stay with commendable amenities and service, making it a preferred choice for both leisure and business travelers in Jerusalem.
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