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Summary of reviewsRuissalo Spa Hotel is a popular choice for travelers due to its excellent location surrounded by picturesque natural scenery. Guests praise its beautiful surroundings and location near the sea, offering peaceful and restful holidays. The hotel is also dog-friendly, making it perfect for pet owners. Visitors can enjoy hiking and jogging in the stunning surrounding areas, while children can delight in the hotel's proximity to a large harbor. Although some guests had difficulty finding the hotel's location, overall, they agree that the hotel is conveniently located for a relaxing getaway where nature is on the doorstep.
The breakfast at Ruissalo Spa Hotel was generally good and varied with a range of options for gluten-free and vegan diets. However, some dishes were not very hot and there were occasional shortages and empty serving dishes. Nevertheless, many guests praised the quality and selection of the breakfast with some calling it excellent and extensive. The location and views from the dining area were also appreciated. A few guests experienced issues with cleanliness or staff shortages impacting the breakfast experience. Overall, the breakfast was considered satisfying but could have been improved in certain aspects such as providing more fresh fruits and healthy options.
The dinner experience at Ruissalo Spa Hotel received mixed reviews from guests. Some found the buffet dinner to be good with tasty wine, while others felt that the buffet was lacking in variety and overpriced. The wait for food was long in some cases and the quality of the food varied with some finding it delicious and others disappointed. The a la carte menu also received mixed reviews with some finding it excellent and others terrible. Some guests struggled with the thickness of the pizza crust, while others paid a high price for simple dishes like fried potatoes. Some guests were impressed with the helpfulness of the staff in finding alternative dining options when the restaurant was full, while others felt there was a shortage of staff resulting in long wait times. Overall, there were both positive and negative experiences with dinner at the hotel.
Ruissalo Spa Hotel offers a range of different rooms, varying in size and condition. Some rooms are spacious, clean and come with great sea views, whilst others are old, run-down and lacking in basic amenities like air conditioning or a functioning hair dryer. Some guests slept poorly due to the lack of air conditioning, uncomfortable beds or noisy, malfunctioning fans. The bathrooms in some of the rooms were also unclean with a strong, unpleasant odor. However, some guests enjoyed their stay, noting the cozy rooms with soft bathrobes and comfy slippers. The hotel also boasts a nice spa, but some guests believe that the entire hotel is outdated, requiring a much-needed facelift. Overall, the opinions of the hotel's rooms are divided with some guests loving the views and cleanliness, whilst others are left disappointed by the dated furnishings and uncomfortable sleeping arrangements.
According to guest reviews, the cleanliness of Ruissalo Spa Hotel seemed to vary from room to room. Some guests praised the hotel's overall cleanliness, stating that the rooms and spa were very clean, which was a major plus. However, several guests mentioned specific issues, such as dusty surfaces, unclean bathrooms or a strong urine smell in the toilet, which affected their experience. The hotel's location and basic cleanliness were also commended by some guests. Other guests felt that the cleaning standards of the hotel needed improvement, as they found dirty floors, moldy tiles and broken or worn-out furniture. However, despite these issues, many guests still enjoyed their stay at the hotel as it offered great views, spacious and comfortable rooms and a nice atmosphere.
The staff of the Ruissalo Spa Hotel have received high praise from guests with frequent mentions of their kindness, helpfulness and friendliness. Guests appreciated the accommodating attitude of the front desk staff and many singled out waitstaff in the restaurant for their excellent service. The hotel also received thanks for accommodating special dietary needs. While a few guests experienced rude or unhelpful service from a small minority of staff members, the vast majority of guests had positive experiences with the attentive and courteous staff. Some guests had trouble finding staff when they needed assistance, but overall, the feedback regarding the hotel's personnel was overwhelmingly positive.
Guests have mixed opinions about the spa at Ruissalo Spa Hotel. Some enjoyed the spa, describing it as good and clean, while others found it outdated and in need of renovation. The pool area was described as small and minimalist, although some enjoyed the atmosphere. Water temperature in the pools was a common complaint with most finding it too cold. The spa also offered virtual water aerobics and a massage service, which guests found enjoyable. However, several guests expressed concerns about cleanliness and hygiene standards with some pointing out that slippers were not always changed after one-time use. Despite these criticisms, some guests appreciated the spa's tranquil environment and cozy bathrobes and slippers.
Guests were surprised to learn that parking at Ruissalo Spa Hotel was not included in the room rate with no mention of this when booking. Some guests were disappointed with services, as they were unable to get food at night from the kitchen and could only purchase snacks from the reception. A notable downside was the decision to charge for parking, which many considered a failed choice. However, some guests were pleased with the abundance of parking spaces and appreciated the convenience of the hotel's free parking option. Overall, the availability and cost of parking at Ruissalo Spa Hotel varied among guest experiences.
Ruissalo Spa Hotel may not be the most welcoming place for families with children as the spa is a bit small for them, but it's still okay for adults. Unfortunately, during the school holiday, the hotel didn't provide any activities for the kids. However, there is a large marina behind the hotel where the little ones can watch boats. Despite some negative comments, the hotel seems to be well-suited for pets, as bowls and towels were provided for them. It's suggested that the hotel management needs to improve their understanding of the needs
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