InfoSummary of reviewsHere Hotel enjoys a highly regarded location, offering convenient access to various amenities and attractions. Situated near an abundance of dining options and shopping venues, it provides guests with plenty of food and retail opportunities right at their doorstep. The area's safety, ease of parking and proximity to Sutera Mall further enhance its appeal. In addition, the hotel's spacious grounds and nearby eateries contribute to a positive experience for travelers prioritizing accessibility and local amenities.
The hotel rooms elicit mixed reactions. On the positive side, guests find the beds comfortable and clean with well-maintained air conditioning offering a cool environment. The rooms are described as beautiful, tidy and practical, featuring basic amenities, cozy soft pillows and mattresses, all appreciated given the price point. However, the rooms are frequently noted as small and the bathrooms narrow, which can be an issue for some. Cleanliness concerns arise, particularly with bedding and towels and noise from air conditioning units can be bothersome. Room descriptions sometimes do not match guest expectations based on website photos and issues like smokey or musty odors, noise from lifts and limited hot water availability can mar the stay.
Cleanliness is similarly inconsistent. Some guests laud the hotel's simple, tidy atmosphere, describing the rooms as clean and very comfortable with a modern shower concept adding to the experience. However, others highlight significant issues, such as dirty toilets, dusty rooms, musty odors and unclean mattresses and bedsheets. These varying levels of sanitation suggest that room cleanliness needs more consistent attention.
Staff service at Here Hotel consistently earns high marks. Guests frequently commend the staff for their friendliness and helpfulness, highlighting good service and a supportive demeanor. Positive interactions with staff members often leave a lasting impression, significantly contributing to an enjoyable and welcoming stay, despite some logistical limitations like the lack of a fridge and limited toilet facilities.
Overall, Here Hotel combines a prime location with reasonable comfort and friendly service. It represents good value for money, particularly for those prioritizing convenient access to local amenities and a welcoming atmosphere. However, areas for improvement include room cleanliness, maintenance and better alignment between online descriptions and actual room conditions. Show more
